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Make AI Work in the Real World

A monthly podcast focused on operational execution, vendor evaluation, internal policy, and the leadership decisions that determine AI success.

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About Applying AI Podcast

In Applying AI, we cut through the buzzwords and talk about the realities of deploying artificial intelligence in financial services and other regulated industries. Each month, Adam Parks and his Season One co-host, Mike Walsh from EXL, sit down with executives, operators, and innovators who are actually putting AI to work in the real world.

We’ll dig into what works, what doesn’t, and the questions you should ask before you make your next technology decision. From compliance and data privacy to improving customer experience and driving ROI, we’re focused on practical strategies you can use, not hype you can’t.

Whether you’re in debt collection, banking, insurance, healthcare, or any other regulated space, this show is about helping you make informed AI decisions that deliver actual results.

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    Latest Video

    Catch the most recent episode and see how today’s teams are implementing AI across real workflows. Each conversation is built around decisions you actually have to make, including what to automate, what to keep human supervised, and how to stay audit ready.

    If you’re evaluating AI tools, building an internal roadmap, or trying to reduce risk while improving customer experience, start here. You’ll get concrete takeaways you can apply immediately along with the questions you should be asking before the next purchase, pilot, or rollout.