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Learn from multiple speakers on best practice strategies for enhancing customer satisfaction, employee experience and minimizing customer effort. CX Network Future CX & Contact Center Trends and Tech APAC online event is designed to offer insight and inspiration to senior CX decision makers. CXN Live: Future CX & Contact Center Trends & Technology APAC will be focused on:
Agility – leveraging technology such as a cloud to ensure that contact centers are resilient and scalable
Hybrid working practices – combining remote and in office models for enhanced employee experience
Personalization – leveraging data to enhance customer experience by providing a tailored interaction
Customer journey management – ensuring a seamless customer experience across all channels
Managing remote teams – tools, tips and tricks for getting the best out of a remote workforce
Productivity and capability – enhancing the effectiveness of agents through AI and automation

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