As Compliance Manager for The Bureaus, Inc., Nikki Noyes is responsible for implementing policies and procedures as well as regular updates to meet and exceed all federal, state, and local regulations. She oversees the compliance management system, including telephone call monitoring, automated speech analytics, and employee compliance issues arising from client work standards. Her department manages and responds to all consumer complaints and any regulatory agency requests for information. In addition to being responsible for collection licenses and regulatory reports, Nikki also conducts internal audits and compiles and provides all the documentation requested for client and regulatory audits. But, Nikki knows about a lot more than compliance! Learn more in our latest Executive Spotlight.