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Receivables Info is an industry-driven platform delivering news, insights, and resources for
debt buyers, collection agencies, law firms, and ARM professionals.
The deployment of conversational AI in collections has progressed beyond experimentation. AI voice systems are now interacting with
At Latitude Software, one of the ways we try to be a good partner is by listening to
The collections industry enters the budgeting cycle each year with a unique blend of operational pressure, regulatory scrutiny,
Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New
Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight were
Background
A leading Fortune 500 integrated energy provider, serving approximately 3 million customers across multiple U.S. states,
By: Nick Cherry, Divisional CEO at Phillips & Cohen Associates, Ltd.
I spend a lot of
Throughout my career, it has become clear that team performance improves when leaders understand the behavioral tendencies of
The challenge of responding to security threats has expanded far beyond the confines of information technology departments. Across
Creditors’ rights rely upon reputation, trust, and authority. They aren’t just earned in the courtroom; they’re shaped in
Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight were
Background
A leading Fortune 500 integrated energy provider, serving approximately 3 million customers across multiple U.S. states,
-
By: Nick Cherry, Divisional CEO at Phillips & Cohen Associates, Ltd.
I spend a lot of
Throughout my career, it has become clear that team performance improves when leaders understand the behavioral tendencies of
The challenge of responding to security threats has expanded far beyond the confines of information technology departments. Across
Creditors’ rights rely upon reputation, trust, and authority. They aren’t just earned in the courtroom; they’re shaped in
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The collections industry is undergoing rapid digital transformation. Organizations are adopting automation, analytics, and artificial intelligence to improve
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As the collections industry continues to evolve, law firms are adopting new strategies to stay competitive and meet
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Landmark Strategy Group is pleased to announce that it has recently completed its SOC 2
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Wilmington, Delaware – November 19, 2025 — PCA Global Ventures, the parent company overseeing a global family
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Sydney, Australia – 19 November 2025 — InDebted, the global leader in AI-powered collections infrastructure, has appointed Michael Chatfield as
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Every industry operates in cycles. The receivables space, in particular, moves through patterns of expansion and contraction shaped
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By Dan Parks, EVP of Operations, Yrefy
Abstract
The student loan landscape in 2025 is defined by disruption, delay, and
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Private student loan refinancing has emerged as an underutilized yet transformative mechanism for addressing borrower distress. When structured
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