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Receivables Info is an industry-driven platform delivering news, insights, and resources for
debt buyers, collection agencies, law firms, and ARM professionals.
Over the past decade, data has shifted from a supporting input to a foundational component of collections operations.
Artificial intelligence is now a permanent component of debt collection operations. While early adoption focused on experimentation and
New York Governor Kathy Hochul signed legislation amending the state’s general business law
More than half of large debt collection companies are using AI, according to TransUnion’s new Debt Collections Industry
“With the regulatory environment changing every month, the ACA State Guide Cohort has become essential for our team.
The deployment of conversational AI in collections has progressed beyond experimentation. AI voice systems are now interacting with
At Latitude Software, one of the ways we try to be a good partner is by listening to
The collections industry enters the budgeting cycle each year with a unique blend of operational pressure, regulatory scrutiny,
Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New
Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight
“With the regulatory environment changing every month, the ACA State Guide Cohort has become essential for our team.
The deployment of conversational AI in collections has progressed beyond experimentation. AI voice systems are now interacting with
At Latitude Software, one of the ways we try to be a good partner is by listening to
The collections industry enters the budgeting cycle each year with a unique blend of operational pressure, regulatory scrutiny,
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Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New
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Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight
Background
A leading Fortune 500 integrated energy provider, serving approximately 3 million customers across multiple U.S. states,
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By: Nick Cherry, Divisional CEO at Phillips & Cohen Associates, Ltd.
I spend a lot of
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Throughout my career, it has become clear that team performance improves when leaders understand the behavioral tendencies of
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The challenge of responding to security threats has expanded far beyond the confines of information technology departments. Across
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Creditors’ rights rely upon reputation, trust, and authority. They aren’t just earned in the courtroom; they’re shaped in
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The collections industry is undergoing rapid digital transformation. Organizations are adopting automation, analytics, and artificial intelligence to improve
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As the collections industry continues to evolve, law firms are adopting new strategies to stay competitive and meet
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Landmark Strategy Group is pleased to announce that it has recently completed its SOC 2
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- Inside TransUnion’s New Debt Collections Industry Report
- Receivables Spotlight with Aurora Sain
