Mellisa (Missy) Massey with National Credit Adjusters, LLC featured on Executive Spotlight

Mellisa (Missy) Massey has over 20 years of experience as a credit and risk professional, working with creditors and managing agency and litigation networks for compliant and successful receivables recovery operations in various financial services institutions. In her role at National Credit Adjusters, she provides strategic insight into value identification, customer experience, risk mitigation, and business development as she sources new portfolio opportunities.

It’s a family-owned business, and the executive team really feels like family. Our founder, Richard Smith is at the heart of it all. He’s in his early 90s and gets into the office as often as he can.

How swiftly the way we communicate with consumers has shifted to electronic means (text, email, etc).  The growth of FinTech products has pushed this movement exponentially.

Contact centers will be focused on chat, text, and email communications with very little outbound / inbound call functionality.

Knowing I support our company by producing tangible results. Personally, I find contentment when I feel like the work I do is meaningful and has purpose.

When I first moved into entry-level leadership roles, I was terrified to engage in discussions where the topic wasn’t something I was familiar with. Instead of participating and asking questions I was silent. What we learn over time is we all have to start somewhere, and that moment for me was when I admitted my fear and my manager said, “Missy, people aren’t waiting for you to say something stupid. They’re just waiting for you to say something.” Thank you, Tara Sundgaard. Those words changed my life.

Never burn a bridge. You will cross paths with that person in this business again, and it may be at a time when you need something from them.

I love to see longevity in the careers of so many people I’ve had the pleasure of hiring, training and mentoring over the years.

One that sticks out from the last few years is Eat A Peach: A Memoir by David Chang. (Fellow foodies will understand!)

Pastry Chef. I love to bake. I could totally do that for more than just a day.

I will always have a garden. There’s something soothing about getting your hands in the soil. This year’s bumper crop of Jalapeno, Serrano, Habanero and Carolina Reaper peppers resulted in many jars of pickled peppers and homemade hot sauce!