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Artificial intelligence is becoming more prevalent in medical billing and debt collection, offering healthcare providers and collection agencies new
A new consumer payment survey from Solutions by Text and Datos Insights found that text message reminders are associated
More than one-quarter of U.S. adults reported that they or a family member had medical debt in 2025, and
Nearly 390,000 Minnesota Medicare beneficiaries could be forced to find new health or prescription drug coverage for 2027 as
Abstract: The AI sales cycle in debt collection is changing more than the speed of technology sales. AI sales
A driver in the United Kingdom successfully challenged a parking charge after a three-year dispute with a private parking company,
Colorado Attorney General Phil Weiser's office released revised proposed rules Oct. 6 implementing the state's Automated Decision-Making Technology Act and
Abstract: Client experience in debt buying begins well before performance results arrive. This article explores how debt buyer onboarding shapes
Abstract: As debt collection becomes increasingly digital, user experience plays a larger role in consumer interactions. This article examines
Global call center employment has declined for eight consecutive quarters, according to new research from Revelio Labs, raising questions
Abstract: The AI sales cycle in debt collection is changing more than the speed of technology sales. AI sales
A driver in the United Kingdom successfully challenged a parking charge after a three-year dispute with a private parking company,
Colorado Attorney General Phil Weiser's office released revised proposed rules Oct. 6 implementing the state's Automated Decision-Making Technology Act and
Abstract: Client experience in debt buying begins well before performance results arrive. This article explores how debt buyer onboarding shapes
Abstract: As debt collection becomes increasingly digital, user experience plays a larger role in consumer interactions. This article examines
Global call center employment has declined for eight consecutive quarters, according to new research from Revelio Labs, raising questions
American Express National Bank has been fined $350 million by the Office of the Comptroller of the Currency (OCC)
Case Snapshot Court: Consumer Protection BC, administrative enforcement proceeding, Canada Case: Toledo Credit Inc., enforcement files 32170, 32171, 32172,
Chicago officials say the city has collected 75% of debt from the past three years while expanding financial relief
Case Snapshot Court: U.S. District Court for the Southern District of Ohio Case: Ramsey v. Receivables Performance Management LLC
The federal student loan portfolio has climbed above $1.7 trillion, while the number of borrowers in default increased by approximately
Abstract: A data ecosystem connects employment, bank, contact, verification, and compliance information across post-charge-off recovery workflows. Unlike separate, one-time
Experian has launched a new consumer reporting agency designed to bring consumer-permissioned bank account data into credit underwriting under the
California is expanding its oversight of small business commercial financing with a new licensing framework that will bring providers and
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Latest News
- AI Expands Role in Medical Debt Collections, Raising Efficiency and Compliance Questions
- Consumer Payment Survey Finds Text Messages Drive Faster Payments Than Email
- Medical Debt Affects 27% of U.S. Adults, With More Than One-Third Facing Collection Agency Contact
- Nearly 390,000 Minnesota Medicare Enrollees Face Plan Changes, Raising Medical Debt Concerns
- AI in Sales Cycle: What Happens When Information is No Longer the Seller’s Advantage?