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Abstract: This year at Eliteserv, employees supported organizations focused on health, education, hunger relief, foster care, and family support while
Farmers Insurance has agreed to pay $2.87 million to resolve a class action lawsuit alleging violations of the Telephone
Abstract: AI-powered customer engagement is rapidly transforming regulated industries by reshaping how organizations manage communication, compliance, personalization, and consumer trust.
Case Snapshot Court: U.S. District Court for the Central District of California Case: Model v. LendingTree, Inc., No. 8:26-cv-01749
The Consumer Financial Protection Bureau has taken the first procedural step toward revisiting federal regulation of credit card late
Trust is not built in a single phone call or business transaction. It grows in the everyday moments when people
As messaging volumes have increased across regulated industries, carriers have evolved from neutral conduits into active stewards of network integrity.
Former Consumer Financial Protection Bureau (CFPB) Director Rohit Chopra has officially been sworn in as secretary of California's newly
Small business borrowers with delinquent COVID-19 Economic Injury Disaster Loan (EIDL) balances are raising questions about whether they received
The Australian Competition and Consumer Commission (ACCC) has filed proceedings in the Federal Court against debt collection agency ARMA
The Consumer Financial Protection Bureau has taken the first procedural step toward revisiting federal regulation of credit card late
Trust is not built in a single phone call or business transaction. It grows in the everyday moments when people
As messaging volumes have increased across regulated industries, carriers have evolved from neutral conduits into active stewards of network integrity.
Former Consumer Financial Protection Bureau (CFPB) Director Rohit Chopra has officially been sworn in as secretary of California's newly
Small business borrowers with delinquent COVID-19 Economic Injury Disaster Loan (EIDL) balances are raising questions about whether they received
The Australian Competition and Consumer Commission (ACCC) has filed proceedings in the Federal Court against debt collection agency ARMA
Atlanta and Miami ranked among the U.S. metropolitan areas with the highest rates of debt collection complaints in 2025,
Abstract: The collections industry is undergoing a significant transformation as organizations rethink how technology, talent, compliance, and customer experience
Council tax arrears owed to local authorities in England climbed to a record £7.4 billion during the 2025-26 financial
The U.S. Department of Education has reclassified most graduate theology programs as nonprofessional for federal student loan purposes, reducing the
Merchants Bank of Indiana has filed an interpleader action in federal court after receiving conflicting demands over more than
Abstract: Consumer AI is no longer a theoretical issue for the receivables management industry. As consumers begin using generative
Case Snapshot Court: U.S. District Court for the District of Delaware Case: Neal v. Transworld Systems, Inc. Decision Date:
A growing number of U.S. states are adopting new laws to ease the burden of medical debt as millions
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Latest News
- The Space Between Giving and Change
- Farmers Insurance Agrees to $2.87 Million Settlement in TCPA Text Message Class Action
- The Rise of AI-Powered Engagement in Regulated Industries
- LendingTree Faces New TCPA Class Action Over Alleged Caller ID Violations in Marketing Texts
- CFPB Signals Possible New Review of Credit Card Late Fee Rules