Industry News & Announcements
Timely updates on major developments, regulatory shifts, partnerships, and events impacting the debt collection and financial services landscape.
Case Snapshot Court: U.S. Court of Appeals for the Ninth Circuit Case: United States v. Rhodes, No. 24-4277 Decision
Case Snapshot Court: U.S. District Court for the Western District of Tennessee Case: Reaves Law Firm, PLLC v. Baker,
Case Snapshot Court: U.S. District Court for the District of New Jersey Case: In re American Medical Collection Agency,
The U.S. Treasury Department is preparing to take over servicing of $179 billion in defaulted federal student loans owed
Abstract: Behind every successful recovery strategy lies a set of metrics that reveal how effectively organizations engage consumers, manage portfolios,
Case SnapshotCourt: U.S. District Court for the District of DelawareCase: Neal v. Transworld Systems, Inc., No. 25-218-JLH-EGTDecision Date: June 10,
A court in Malaysia has dismissed a RM9 million lawsuit filed by debt collection agency Trinity Advance Sdn Bhd
Abstract: ACA International’s 2026 Washington Insights Fly-In brought receivables industry leaders to Capitol Hill at a pivotal moment for collections,
Thailand’s finance sector could see improved collection performance and stronger portfolio quality following the government’s launch of a new consumer
More than 262,000 council tax accounts across Yorkshire, England, were in arrears during the 2024-25 financial year, with outstanding
Case Snapshot Court: U.S. Court of Appeals for the Ninth Circuit Case: United States v. Rhodes, No. 24-4277 Decision
Case Snapshot Court: U.S. District Court for the Western District of Tennessee Case: Reaves Law Firm, PLLC v. Baker,
Case Snapshot Court: U.S. District Court for the District of New Jersey Case: In re American Medical Collection Agency,
The U.S. Treasury Department is preparing to take over servicing of $179 billion in defaulted federal student loans owed
Abstract: Behind every successful recovery strategy lies a set of metrics that reveal how effectively organizations engage consumers, manage portfolios,
Case SnapshotCourt: U.S. District Court for the District of DelawareCase: Neal v. Transworld Systems, Inc., No. 25-218-JLH-EGTDecision Date: June 10,
A court in Malaysia has dismissed a RM9 million lawsuit filed by debt collection agency Trinity Advance Sdn Bhd
Abstract: ACA International’s 2026 Washington Insights Fly-In brought receivables industry leaders to Capitol Hill at a pivotal moment for collections,
Thailand’s finance sector could see improved collection performance and stronger portfolio quality following the government’s launch of a new consumer
More than 262,000 council tax accounts across Yorkshire, England, were in arrears during the 2024-25 financial year, with outstanding
President Donald Trump has nominated former Consumer Financial Protection Bureau (CFPB) official Brian Johnson to serve as the agency's
AI voice agents access full account history, compliance rules, and next-step logic before every interaction Built-in guardrails and contextual
The eThekwini Municipality, which governs Durban and surrounding areas in South Africa’s KwaZulu-Natal Province, is facing renewed scrutiny after
South Korea's financial regulators are launching a sweeping enforcement initiative aimed at protecting vulnerable consumers from abusive lending and
California Attorney General Rob Bonta announced a proposed $4.6 million settlement with Select Portfolio Servicing, Inc. (SPS), resolving allegations
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Latest News
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- Student Loan Default Transfer to Treasury Raises Capacity Questions for Federal Collections
- Beyond Collections: Understanding Recovery Rate, Contact Rate, and the Other Metrics