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Receivables Info Executive Spotlight with Cris Bjelajac

Cris Bjelajac provides strategic thinking and operational execution for the Latitude by Genesys® product line of business. His career has been a unique fusion of technical program management, business development and transformation, customer service and team leadership. He is passionate about practical process innovation, technical subject matter expertise, and building new relationships.

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Name: Cris Bjelajac

Title: Sr. Director, Business Operations & Co-Business Owner

“Try not to become a man of success. Rather become a man of value.” -Albert Einstein

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Name: Cris Bjelajac

Title: Sr. Director, Business Operations & Co-Business Owner

“Try not to become a man of success. Rather become a man of value.” -Albert Einstein

What is your favorite part of working at Latitude by Genesys?

Working directly with customers. I missed that in my previous role.

In the receivables industry, what emerging trend has your attention?

Using Empathy in collecting debt. This was not a common thing when I first entered collections back in 2003, and I see it increasing literally every day.

What industry change do you predict over the next 5 years?

Use of digital channels over voice, and using AI to provide a better customer experience with those channels.  Collecting debt is stressful for both parties, and I think empathetic automation will smooth out the bumps and drive better results.

How do you define success?

When your fellow team members are successful at their careers/projects, that makes me feel successful.

What is the best piece of advice you have ever received in life?

Remember that everyone is going through something right now.

What advice would you give someone entering the receivables management industry?

Take every opportunity to network because the people in this industry are really nice and easy to work with. This network will serve you both professionally and personally.

What are you most proud of or what is your biggest accomplishment?

I’m just proud of my 2 kids, and think the world of them.

What is your favorite book or podcast?

Podcast – pretty much anything Scott Galloway is working on (Prof G Podcast, Pivot).
BookThe Innovator’s Dilemma – Clayton Christensen

If you could do any other non-industry job for just one day, what would it be?

Stand-Up Comedian.

People would be surprised if they knew…

I have a TikTok channel where I make stuff. One of my videos has more than 136,000 views!

About Latitude by Genesys

Latitude by Genesys® is a comprehensive debt collection and recovery solution for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and agents with the tools to manage the debt collection and recovery process and provides full functionality for the collector’s or agent’s desktop and deploys as a true zero-footprint, browser-based environment. Since 1996, Latitude’s focus has been to provide the most forward-thinking, attractive solution to the business needs of different people and companies in the accounts receivable management (ARM) space. Acquired by Genesys in 2016, Latitude is continually growing, innovating, and reshaping the technology expectations and customer experiences of ARM companies and their consumers.

Published On: December 28th, 2022|Categories: Executive Spotlight|Tags: , , |

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