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Beth Goedelman with Latitude by Genesys featured on Executive Spotlight

Beth Goedelman manages the Latitude by Genesys professional services team. Her goal is to deliver exceptional service experiences to all Latitude customers.

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Name: Beth Goedelman

Title: Senior Manager of Professional Services

 “I’m not superstitious, but I am a little stitious,” – Michael Scott, The Office 

Custom image

Name: Beth Goedelman

Title: Senior Manager of Professional Services

 “I’m not superstitious, but I am a little stitious,” – Michael Scott, The Office 

What is your favorite part of working at Latitude by Genesys?

I truly enjoy helping customers. It’s extremely satisfying when I can help enhance a customer’s experience with Latitude or solve a problem. 

In the receivables industry, what emerging trend has your attention?

I am very interested in the changes around digital communications and self-service options. Innovations in these areas are changing the dynamic in our industry and the experiences we can offer. 

What industry change do you predict over the next 5 years?

I think there will be some exciting opportunities with blended AI solutions. I think this will enhance the customer experience and allow companies to manage receivables more efficiently. 

How do you define success?

I like the quote from Maya Angelou about success: “Success is loving life and daring to live it.” 

What is the best piece of advice you have ever received in life?

Always be yourself, everyone else is already taken.

What advice would you give someone entering the receivables management industry?

I would recommend engaging in the receivables management community. There are many resources available to help stay up to date on our ever-changing industry. 

What are you most proud of, or what is your biggest accomplishment?

I am proud of my long career with Latitude that spans over 20 years. I started with Latitude the Monday after I graduated from college and have been with them ever since. I pride myself on my hard work and dedication to our team and Customers.

What is your favorite book or podcast?

This is like asking someone to pick their favorite child! I love podcasts and I love books even more. The library is one of my favorite places.  I am currently re-reading The Wheel of Time series by Robert Jordan.

If you could do any other non-industry job for just one day, what would it be?

I would be a marine biologist for a day!

People would be surprised if they knew…

I did gymnastics for 13 years and was state champion.

About Latitude by Genesys

Latitude by Genesys® is a comprehensive debt collection and recovery solution for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and agents with the tools to manage the debt collection and recovery process and provides full functionality for the collector’s or agent’s desktop and deploys as a true zero-footprint, browser-based environment. Since 1996, Latitude’s focus has been to provide the most forward-thinking, attractive solution to the business needs of different people and companies in the accounts receivable management (ARM) space. Acquired by Genesys in 2016, Latitude is continually growing, innovating, and reshaping the technology expectations and customer experiences of ARM companies and their consumers.

Published On: January 27th, 2023|Categories: Executive Spotlight|Tags: , , |

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