Rick Winters with National Credit Adjusters, LLC featured on Executive Spotlight

As Director of Portfolio Strategy at National Credit Adjusters, Rick Winters is responsible for all aspects of portfolio performance and overseeing internal call-center strategies, third-party agency and law firm networks, and the internal teams responsible for managing those relationships.

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Name: Rick Winters

Title: Director of Portfolio Strategy

“If you do the work, you get rewarded. There are no shortcuts in life.” – Michael Jordan

Custom image

Name: Rick Winters

Title: Director of Portfolio Strategy

“If you do the work, you get rewarded. There are no shortcuts in life.” – Michael Jordan

What is your favorite part of working at National Credit Adjusters?

The people. Everyone at each level understands the objective and we support each other every step of the way.

In the receivables industry, what emerging trend has your attention?

Digital strategies. The ability to be able to communicate with consumers via SMS, email or chatbot is exciting. I started in this industry when it was manually dialing from postcards. 

What industry change do you predict over the next 5 years?

I believe more and more companies will adopt some level of an AI solution to supplement their overall strategies.   

How do you define success?

It is the accomplishment of meeting an objective that you have been trying to achieve. Success requires discipline, commitment, and a clear vision.

What is the best piece of advice you have ever received in life?

Whether it is a personal or company goal you must set clear expectations. If you can’t measure it, you can’t manage it. 

What advice would you give someone entering the receivables management industry?

Be curious. Ask questions. Understand, understand, understand. Knowledge is what drives change in performance.    

What are you most proud of or what is your biggest accomplishment?

Being a father. Every day I have so much pride in seeing my children grow and develop into remarkable adults. 

What is your favorite book or podcast?

I honestly can’t say I have a favorite book or podcast. I really enjoy documentaries and one of my favorites is The Last Dance.

If you could do any other non-industry job for just one day, what would it be?

I would love to coach an NFL football game. The challenge of preparing and executing the game plan to lead the team to victory would be extremely rewarding. 

People would be surprised if they knew…

I competed in a hotdog eating contest and won! No, I am no Joey Chestnut. 

About National Credit Adjusters, LLC

National Credit Adjusters, a privately held company, has specialized in purchasing and servicing delinquent account receivables since 2002. Their primary area of acquisition is consumer installment and online lending. NCA stays current on industry standards through ongoing research, automation, analytics, and process evaluation. NCA focuses on strong performance while adhering to compliance standards through constant quality training and employee development. Whether purchasing, servicing, or selling debt, NCA conducts all business with respect and fairness. For more information, visit https://ncaks.com.

Published On: January 31st, 2023|Categories: Executive Spotlight|Tags: , , |

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