Receivables Info Executive Spotlight with Leah Ferrell

In her role at Branding Arc, Leah Ferrell is responsible for planning, directing, coordinating, and overseeing operations activities within the organization. She also fulfills Human Resources, Client Relations and Accounting responsibilities.

Our team. They are one of a kind, and I feel so lucky to work with people who truly want the best for me and are committed to our team’s success.

There’s a trend toward better humanizing employee and consumer experiences. Business is business, but I appreciate being part of the emerging trend to demonstrate that it can be done with integrity and respect while providing good jobs and a positive presence in the community. 

I think similar to how fintechs have shaken up the legacy creditor space, technology will continue to shake up the legacy collections space. Along with this will be more young leaders and a rising generation of new, innovative ideas. 

Staying true to your goals and beliefs and not altering to live up to anyone else’s standards. Setting goals, taking action, and getting better every day is success.

Look at the good things in life and never dwell on the negative. I believe that every experience I have had has led me to where I am today. If something negative happens, something positive will come from it.

Listen more than you speak. You don’t always have to have an answer. So many industry vets are willing to help mentor new people, which has had a huge impact on me. 

I’m proud and thankful for where I am today at 27. I have a job that I love, a beautiful home and a husband that supports all of my crazy ideas— whether it be a house project, learning Spanish, or real estate investing. I love learning new things!

Receivables Roundtable, of course! And I love listening to various podcasts about wellness and success. I am currently loving the Real Estate Rookie Podcast. 

Something physical and hands-on like firefighting or law enforcement. My husband is a Police Sergeant and on SWAT. I have a lot of respect for anyone in public service who puts others’ needs before their own and risks their lives daily. 

My absolute favorite thing to do whether I am in a grocery store or walking down the street, is chasing down an older gentleman wearing a Veteran hat and thanking him for his service. The surprise and genuine smile that spreads across their face every time is always worth it.