My primary responsibility is managing all things related to Administrative Services, which includes managing the day-to-day operations of the Operations Support department as well as all things related to Payment Processing. The department’s responsibilities include media, correspondence, communication with issuers/clients/agencies, mail handling, dispute/fraud handling, etc. and supporting the organization as a whole.

I started in medical billing at the collection agency for the University of Chicago Hospital. During that time, they also needed a manager for the early-out medical collection department. So I moved into the collection side of the company, and have been here ever since.

Omnichannel Communication. It seems that more and more consumers are opting out of phone communication for text and email communication.

I hope that the CFPB keeps identifying the bad actors that do not benefit the consumers and are posing as credit repair companies. We are finding more and more consumers falling victim to these types of companies.

I am continuously learning and also love being part of a team that values both work and family life.

“You miss 100% of the shots you don’t take.”

– Wayne Gretzky

To pick my battles wisely and not to sweat the small stuff. This piece of advice was given to me by one of my managers early on in my career but, it took me many years to apply that advice.

My family is what I am most proud of. I have three children that are growing into amazing young adults.

I wanted to be a teacher, and in many ways my role still gives me that ability. I enjoy teaching others what I have learned over the course of my career, and watching their growth.

I work both in the office and at home, which I think is ideal. It gives me the ability to interact in person with my co-workers a few times a week. The upside of working from home is cutting out the travel time back and forth to the office.

I lean towards crime dramas.

How much of my free time is spent watching sports. My daughter plays high school soccer and my son plays travel basketball.

I have two dogs, a black lab named Freddie and a yellow lab named Sammie. I also have two cats, Goofy and Minnie.