Executive Spotlight with Kelcie Wallen

Kelcie Wallen with VeriFacts featured on Executive Spotlight

What are your primary duties in your current role?

I’m responsible for ensuring that clients’ and customers’ needs are taken care of in a timely manner, and for the onboarding of new clients, including program set up.

Industry Q&A:

How did you join the receivables industry?

I have been with VeriFacts for 10 years now. I started in the Operations department as a Verification Specialist. I was then promoted to the Team Leader position. The Team Leader position evolved a lot over the 8 years I was in that role. I ended up getting super interested in the inventory side of the Ops department, and wanted to become more hands-on with VF clients and understand exactly what they are needing from us. A spot opened in Customer Service and I have been here loving it ever since.

In the receivables industry, what emerging trend has your attention?

AI. I think this could be huge for our industry! I’m excited to see where it takes us!

What are your hopes for the receivables industry?

My hope is that more consumers would understand the role that the receivable industry plays in the credit lifecycle. I believe technology growth will help with this.

What is your favorite part of working at your company?

The ability to continue to grow and become more educated about the industry. I also work with some amazing people that have been great mentors over the years.

Professional Motivation & Inspiration:

Share a quote that motivates or inspires you:

“Sometimes we’re tested, not to show our weaknesses, but to discover our strengths.”

– Unknown

What is the best piece of advice you have ever received in life?

Push yourself, because no one else is going to do it for you. At the end of the day, you are the one in control of your success and where you end up in life. Don’t wait on someone to make it happen for you.

What are you most proud of, or what is your biggest accomplishment?

I bought my first home at the age of 18—huge thanks to my parents for teaching me the importance of saving money and maintaining a good credit score. Also, my kids! They motivate me to do better each day and they have taught me so much over the years.

Personal Q&A:

As a child, what did you want to be when you grew up?

A banker! I have always had a huge interest in money.

If you work from home, what is the best thing about your home office setup/working from home? And if you work in an office, what is your favorite part of working in the office?

Most of the time, I do work in the office. I love that I have been able to make my space my own. I also love that I can pop into anyone’s office at any time to brainstorm together.

What is your favorite book, movie, TV show, podcast, or music genre?

I’m definitely a crime junkie. And I love pretty much any music.

People would be surprised if they knew…

I’m terrified of dragonflies. My grandma used to live on the river and they would swarm us.

Do you have a pet? If so, what kind and what’s their name?

I have a pup named Major. He is a Mastiff and thinks he’s a lap dog.

About VeriFacts

VeriFacts, LLC is the top employment location and verification service for the receivables management industry. Having been in business for over 30 years, they are committed to offering guaranteed customer location and employment verification services to creditors across the nation. The VeriFacts brand has become synonymous with high-quality service and a positive customer experience. Over the years, their services have expanded into residential location information, data verification, and unique data aggregation. VeriFacts is proud to be a Certified Women-Owned Business by the WBENC.

Published On: March 11th, 2024|Categories: Executive Spotlight|Tags: , , |

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