In the Fall of 2019, I started my role as the Executive Director of NCBA. I have more than a decade of experience in associations in various parts of the finance industry, including consumer/retail banking. However, this was my first role that solely focused on the receivables space.

Like many, we are seeing lots of regulatory and legislative activity at the state level. In response to this, NCBA shifted its advocacy program to more proactively seek opportunities to bring stakeholders together— working with our sister trade associations (RMAi and ACA) and the local SCBAs to help fight bad legislation.

Our goal is to make sure we have a seat at the table in Washington and at the State level. We aim to be a voice for our industry and this means consistent and proactive advocacy.

I am always very impressed (and inspired) by how passionate the people in this industry are.

“Dare to be different” is a favorite quote or saying in my family. My grandfather and my dad were living examples of being willing to try something new or do something differently.

Don’t be afraid to fail and always do your homework. Being prepared and doing your homework makes it easier when life, your boss, or someone else throws a knuckleball your way.

Life has given me many wins and many challenges. I think my resilience, regardless of how tough the situation is, has been my strength. My willingness to try something new and willingness to pivot, as necessary, is vital to my success in many situations. My tenure at NCBA began only months before the pandemic and my toughness, resilience, and creativity all played a role in helping me to guide my small team through the challenges thrown our way.

I work from home and love it. Being around other people is important but I get the most work done when I can focus without the office distractions.

I love the book, The Amazing Adventures of Kavalier and Clay. I also love the Bad Boys movies— they make me laugh out loud.

I hate winter even though I grew up in Boston.

I have a Kerry Blue Terrier named Doc (but we call him Goose) and I have a horse named Sophie.