I am the Director at eMatrix. My primary role is to work with clients providing them with the tools and learning management system to build staff and leader capability in the art of debt collection conversations.

I am also a Non executive director of Credit Clear Credit Clear (CCR), an Australian company that combines digital solutions with traditional debt collection to help organizations improve their accounts receivable management processes.

Through Toyota Finance as the credit manager of repossessions.

AI and voice analytics. There are some elements of collections that can definitely be handled better through Voice AI with the quality focus on the more complex and sensitive human conversations through voice analytics.

That with time it can become a job of choice, rather than something people fall into as a stepping stone.

I get to be creative everyday and work with people to make them better at their job, collect more money, reduce stress on the job, and keep customers happy in a challenging environment.

“Champions aren’t made in gyms. Champions are made from something they have deep inside them – a desire, a dream, a vision. They have to have the skill, and the will. But the will must be stronger than the skill.” – Muhammed Ali

“Don’t jump your hurdles from too far back or you will get sore shins.” That’s from my father about not ruminating and worrying about what’s ahead but dealing with what’s in front of you.

Having the courage to quit an executive role and start up a business solo based on an industry gap — debt collection training solutions. There was no roadmap, I pumped my own time and money into it, and persisted, doing it alone and now have a sustainable business.

A Japanese interpreter!

Work from home. Flexibility of dropping kids off, walking the dog, putting clothes on the line, walking through the park to get my daily cappuccino, all between meetings and sessions — definitely helps balance things out.

Music – I go to the gym each day and someone puts a new playlist on everyday. That’s my favourite. Mixing it up listening to new and old, rock, rap, whatever — as long as it has a good tempo. I hate being stuck in the same old songs and playlists.

I am a boxer (masters).

A dog – Cole, a maniac half poodle/border collie.