My duties include managing all things Operations which include disputes, frauds, bankruptcies, deceased, media, affidavits, consumer/issuer/service provider communications, etc. I also manage the relationship with our Bankruptcy and Deceased Service Providers. I am the project manager of Onboarding new Service Providers along with completing all annual Bank audits.

I started in the receivables industry as a receptionist for a collection agency back in 2006 and have been working my way up and around ever since. I was interested in learning more about the business as a whole, and still learn something new every day.

All the new automation opportunities that continue to evolve and assist with the day to day is wonderful. It leaves room to focus on the bigger picture of things and not dwell so much on the day to day.

My hope is that we continue to evolve to keep up with the ever-changing world of today with the new generations of consumers finding innovative ways of communications, payment options, etc.

I think Omnichannel has proven to be a challenge for a lot of the industry. The days of talking on the phone just isn’t the way anymore. The modern day consumer is all about social media, electronic communications, and payments with ease. We have come a long way as of late but I feel we as an industry have a lot of room to think outside the box.

I love the people I work with— we have such a passionate, knowledgeable and hardworking Team. TBI has always felt like family— always there to support you and hold out a helping hand when needed.

Absorb everything you can and actually grow from it!

“In life, all good things come hard, but wisdom is the hardest to come by.” – Lucille Ball

The best advice I’ve ever gotten was to be true to myself, and I have— both on a personal level and a business level. Everyone has opinions and different ways of approaching things, which can cloud one’s judgment and moral standards. Always do and be YOU.

My biggest accomplishment was becoming a homeowner.

I stay informed by word of mouth, news, the internet and life experience. Growth is inevitable.

I wanted to be a teacher when I was young. I’ve always enjoyed helping others in every sense of the word.

I have a hybrid schedule. Working from the office gives me the opportunity to catch up and see my co-workers and ensure all the in-office needs are met. Working from home allows me to save and cut out travel time due to not having to commute every day and allows more freedom to balance my personal/professional life.

I enjoy concerts, festivals, glamping (fancy camping), and antique shopping.

I have 3 cats – Samson is a tuxedo cat and is 10 years old, Mojo is a mixed breed and is just over a year old, and Voodoo is also a mixed breed and is also just over a year old. My fur babies!

I’m very interested in photography— it’s something I’ve always wanted to get into as a hobby.

There’s definitely a handful of places I’d love to travel to— Ireland has always been a big one.