Landmark Strategy Group Names Jamie Burns-Ostapenko Senior Director of Outsourcing
Landmark Strategy Group, LLC has announced the appointment of Jamie Burns-Ostapenko as Senior Director of Outsourcing, a strategic leadership role focused on strengthening third-party agency management, vendor accountability, recovery performance, and compliance-driven operational execution.
Burns-Ostapenko brings deep experience across outsourcing, third-party agency management, consumer finance, receivables, and recovery operations. Known for building disciplined vendor management programs and translating complex strategy into measurable execution, Burns-Ostapenko will help advance Landmark’s outsourcing strategy through stronger agency governance, performance measurement, KPI frameworks, risk controls, and cross-functional alignment.
Focus on Outsourcing Strategy and Performance Execution
In this role, Burns-Ostapenko will work closely with internal and external partners to support scalable, data-driven recovery operations. The position will focus on placement strategy, performance analytics, agency accountability, segmentation, advanced routing models, and continuous improvement across Landmark’s outsourced partner network.
“Jamie brings the exact combination of operational discipline, vendor management experience, and compliance-minded leadership that supports Landmark’s continued growth,” said Mark Lesinski, Co-Founder and Managing Partner at Landmark Strategy Group.
“As we continue to strengthen our outsourcing framework, Jamie’s ability to align strategy, analytics, accountability, and execution will be a tremendous asset to our organization, our partners, and the clients we serve,” he added.
Burns-Ostapenko has a proven track record designing and scaling collections and recovery strategies that improve liquidation, vendor performance, and operational transparency. With extensive experience in charged-off and non-traditional consumer finance portfolios, Burns-Ostapenko has led initiatives focused on automation, segmentation, governance, and advanced routing to drive more efficient and accountable outcomes at scale.
Supporting Landmark’s Long-Term Growth Strategy
The appointment also reflects Landmark’s continued focus on disciplined outsourcing as a strategic advantage. By elevating vendor management, analytics, and compliance-centered execution, Landmark is reinforcing the operational infrastructure needed to support responsible growth and strong partner performance.
“Landmark’s approach to outsourcing aligns with the way I believe high-performing recovery operations should be built with clarity, accountability, trust, analytics, and compliance at the center,” said Jamie Burns-Ostapenko, Senior Director of Outsourcing. “I’m excited to help strengthen partner relationships, improve performance visibility, and support scalable strategies that create measurable value across the organization.”
Cross-Functional Collaboration and Leadership Approach
Burns-Ostapenko is recognized for strong relationship-building skills and a leadership style grounded in partnership, alignment, and trust. In addition to working with external agencies and partners, Burns-Ostapenko has extensive experience collaborating cross-functionally with Compliance, Legal, Operations, Analytics, and Product teams to modernize legacy recovery processes and create clear execution plans.
Through this leadership addition, Landmark Strategy Group continues to invest in the people, processes, and partner infrastructure that support compliant receivables management, strong operational controls, and long-term performance.
