Maximus Education Agrees to $3 Million Settlement in TCPA Wrong Number Robocall Lawsuit
Case Snapshot
- Court: U.S. District Court for the Middle District of Alabama
- Case: Knox v. Maximus Education, LLC
- Settlement Amount: $3,000,000
- Law at Issue: Telephone Consumer Protection Act (TCPA)
- Allegations: Prerecorded calls were allegedly placed to reassigned or wrong cellphone numbers that did not belong to current or former customers.
- Class Period: February 12, 2021 – September 26, 2025
Maximus Education, LLC, doing business as Aidvantage, has agreed to pay $3 million to resolve a proposed class action lawsuit. The lawsuit alleges that the company placed prerecorded robocalls to wrong cellphone numbers in violation of the Telephone Consumer Protection Act (TCPA).
The proposed settlement, filed in the U.S. District Court for the Middle District of Alabama, resolves claims brought in Knox v. Maximus Education, LLC. Although the settlement has been reached, it remains subject to court approval.
The lawsuit centers on allegations that prerecorded calls intended for Aidvantage customers were instead directed to cellphone numbers that belonged to individuals who were not current or former customers.
Allegations in the Lawsuit
According to court filings, the plaintiff alleged that the calls were placed using an artificial or prerecorded voice to reassigned or otherwise incorrect cellphone numbers.
The proposed settlement class includes individuals throughout the United States who allegedly received calls directed to cellphone numbers that were not assigned to current or former Maximus Education customers. The calls must have involved an artificial or prerecorded voice and occurred between February 12, 2021, and September 26, 2025.
The allegations have not been adjudicated by the court, and the settlement does not constitute an admission of wrongdoing by Maximus Education.
Proposed Settlement Class
Court documents indicate that approximately 32,000 individuals have been identified as potential class members.
According to publicly available information, many of those records were identified through internal call disposition codes indicating that a number was a wrong number or no longer associated with the intended customer.
If approved, eligible class members would receive payments from the settlement fund after deductions for attorneys’ fees, litigation expenses, administrative costs, and any other court-approved amounts. Individual payment amounts will depend on the number of valid claims submitted and the final terms approved by the court.
Wrong Number Calls Continue to Drive TCPA Litigation
The case highlights a recurring issue in TCPA litigation involving reassigned or incorrect telephone numbers.
When consumers change cellphone numbers, businesses may inadvertently continue contacting those numbers using account information that has not been updated. If prerecorded or automated technologies are used, those calls can become the subject of TCPA claims when the new subscriber has not provided the required consent.
The growing use of automated outreach has increased the importance of maintaining accurate customer contact information across customer service, loan servicing, and debt collection operations.
Compliance Considerations for Businesses
The case also underscores the operational challenges businesses face when customer contact information is not kept current.
Organizations that use automated dialing systems, prerecorded messages, or AI-enabled voice technologies may review procedures for identifying reassigned or wrong numbers before initiating outbound communications.
Compliance measures may also include honoring wrong-number notifications and screening for reassigned numbers before automated calls are placed.
What the Settlement Means
The proposed settlement in Knox v. Maximus Education, LLC adds to the growing number of TCPA class actions involving prerecorded calls placed to reassigned or incorrect cellphone numbers.
While the court has not ruled on the merits of the allegations, the agreement illustrates the potential financial exposure associated with large-scale automated calling campaigns when contact information is not current.
As automated and AI-powered outreach continues to evolve, businesses are likely to face continued scrutiny over how those technologies are deployed and monitored under the TCPA.
