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    Who is ACA International?

    Since its founding in 1939, ACA International has served as the leading trade association for the accounts receivable management (ARM) industry. With global membership representing collection agencies, creditors, law firms, asset buyers, and service providers, ACA is committed to elevating professional standards, supporting regulatory compliance, and advocating on behalf of the industry.

    ACA plays a vital role in legislative affairs, shaping policy discussions and regulatory frameworks that affect debt collectors and creditors. Their education, certification, and networking opportunities help ARM professionals build compliant, consumer-focused businesses.

    Setting the Standard for the
    ARM Industry

    Setting the Standard for the ARM Industry

    ACA International supports both businesses and consumers by promoting ethical collection practices and helping agencies maintain compliance with complex regulatory requirements. Their services include compliance toolkits, state/federal advocacy, legal updates, certification courses, and access to group insurance plansโ€”all geared toward empowering members while protecting consumers.

    Our Mission

    To be the comprehensive resource and voice of the accounts receivable management industry, fostering ethical practices, compliance, education, and advocacy.

    Memberships, Certifications, and Accreditations

    ย ACA Certified Instructor Program

    ย FDCPA and Reg F Training & Certification

    ย ACA Designation Programs (e.g., Credit and Collection Compliance Officer – CCCO)

    ย Annual Benchmarking Surveys

    Member Code of Conduct

    Our Services

    Compliance Resources

    FDCPA, TCPA, FCRA, call-blocking, CFPB analysis

    Education & Training

    Webinars, on-demand courses, ACA Huddles, compliance blueprints

    Events

    Annual Convention & Expo, Visionaries Forum, Leadership Summit, regional forums

    Advocacy

    Legislative representation at federal and state levels

    Publications & Tools

    SearchPoint legal digest, collector training kits, buyerโ€™s guides

    Insurance & Licensing

    Access to group commercial insurance, cyber protection, and licensing bonds

    Community Engagement

    โ€œThe Hubโ€ member network, industry news, awards programs

    Our Services

    Compliance Resources

    FDCPA, TCPA, FCRA, call-blocking, CFPB
    analysis

    Education & Training

    Webinars, on-demand courses, ACA Huddles, compliance blueprints

    Events

    Annual Convention & Expo, Visionaries Forum, Leadership Summit, regional forums

    Advocacy

    Legislative representation at federal and
    state levels

    Publications & Tools

    SearchPoint legal digest, collector training kits, buyerโ€™s guides

    Insurance & Licensing

    Access to group commercial insurance, cyber protection, and licensing bonds

    Community Engagement

    โ€œThe Hubโ€ member network, industry news, awards programs

    Credit card
    accounts

    Automotive
    loans

    Personal installment
    loans

    Buy Now, Pay Later (BNPL)
    and fintech debts

    Retail credit lines and
    private-label accounts

    Credit card
    accounts

    Automotive
    loans

    Personal installment
    loans

    Buy Now, Pay Later (BNPL)
    and fintech debts

    Retail credit lines and
    private-label accounts

    Career Opportunities with
    ACA International

    Career Opportunities with ACA International

    As a not-for-profit trade organization, ACA offers career opportunities in education development, public affairs, compliance, legal research, and event management. The organization maintains a hybrid workforce and emphasizes purpose-driven work that shapes national policy and promotes industry professionalism.

    ACA International
    Frequently Asked Questions

    Who is eligible to join ACA International?2025-08-04T12:28:06-04:00

    Membership is open to a wide range of businesses within the accounts receivable management ecosystem, including third-party collection agencies, creditors (e.g., utilities, lenders, healthcare providers), law firms handling receivables, asset buyers, and vendor partners. Whether you’re a national firm or a niche specialist, ACA offers resources and networking to support your role in ARM.

    How does ACA help members maintain regulatory compliance?2025-08-04T12:19:46-04:00

    Members gain access to comprehensive compliance centersโ€”covering FDCPA, Regโ€ฏF, TCPA, FCRA, and call-blocking regulationsโ€”as well as the SearchPoint Daily Decision digest for real-time legal updates. ACA also provides on-demand training, certification courses, compliance toolkits, and regular webinars to ensure youโ€™re aligned with the latest legal rulings and regulatory guidance.

    Can small agencies benefit, or is ACA geared only toward large firms?2025-08-04T12:19:36-04:00

    ACAโ€™s offerings are tailored to agencies of all sizes. Small and mid-sized firms benefit from ACA Huddlesโ€”peer group sessionsโ€”plus local โ€œUnit Eventsโ€, webinars, and access to group programs like insurance and bonds. Investment scales with your teamโ€™s needs and participation levels, making membership cost-effective for any size.

    What advocacy initiatives does ACA lead?2025-08-04T12:15:03-04:00

    ACA represents its membership in Washington, D.C. and across state capitals. Issues include medical debt credit reporting, credit bureau definitions, CFPB funding, and phone/text call-blocking compliance under TRACED and TCPA rules. The โ€œWashington Insightsโ€ event enables direct Capitol Hill visits to influence upcoming regulations.ย 

    What is SearchPoint, and how does it benefit agencies?2025-08-04T12:19:15-04:00

    SearchPoint is ACAโ€™s daily compliance digestโ€”a searchable database that highlights court rulings, CFPB opinions, and legal interpretations, enabling members to quickly find applicable case law or regulatory updates for their day-to-day operations.

    What liability programs does ACA offer?2025-08-04T12:19:24-04:00

    ACA negotiates group insurance policies for its members, including commercial and cyber liability, and licensing bonds. This delivers cost savings and broader coverage than most individual firms could secure alone.

    How can members network with industry leaders?2025-08-04T12:19:26-04:00

    Elite networking opportunities include invitation-only gatherings like the Committee of 100โ€”a peer forum for executivesโ€”and Visionaries Forum. Membership also includes broader events (Annual Convention & Expo, Fall Forum), the member-only online community (โ€œThe Hubโ€), and local chapter activities.

    The ACA Newsroom

    The Latest News and Information from The Association of Credit and Collection Professionals.

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