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    Who Is Orion Capital Solutions?

    Orion Capital Solutions is a nationally licensed third-party collection agency headquartered in New York, providing collection and recovery services supported by technology-driven consumer tools and a courteous, solutions-oriented team. Orionโ€™s model is built around accessible self-serve account management, secure payment gateways, and respectful communication that helps consumers resolve overdue balances while supporting creditor performance.

    Founded in 2018, Orion positions its organization as bringing 30 plus years of experience to accounts receivable management, with a focus on balancing recovery performance and consumer experience.

    Online account access is available through Orionโ€™s consumer portal, supporting 24-hour account visibility and payment actions.

    Our Mission

    Orion Capital Solutionsโ€™ mission is to provide trusted debt collection services to creditors while offering consumers accessible and achievable payment options that support long-term financial freedom.

    Memberships, Certifications, and Accreditations

    Orion highlights several industry-aligned certifications and affiliations that support responsible receivables management and consumer protection:

    Receivables Management Association International (RMAI) membership

    Better Business Bureau (BBB) Accredited Business

    EverChain certification (presented on site as a certification credential)

    Our Services

    Orion Capital Solutions provides professional collection agency services for creditor clients, with a balance of performance and consumer experience designed to deliver consistently positive results.

    Key service capabilities include:

    Debt Collection Recovery Solutions

    Orion focuses on best-in-class account recovery solutions for creditor clients. The team works with consumers to resolve outstanding accounts while offering a technology-driven experience for both consumers and clients to support efficient account resolution.

    Non-Performing Account Management

    Orion provides outsourced recovery for delinquent and non-performing accounts. This approach supports creditors by conserving internal resources while Orion manages the recovery process.

    Vertical Experience

    Orion highlights experience and specialization across key receivables segments, including:

    • Fintech
    • Credit Card
    • Retail

    Orion also references small business collections support in certain verticals, including gyms.

    Compliance-Focused Operations

    Orion positions compliance as a core operational focus, emphasizing processes and strategies that support recovery outcomes while aligning with evolving regulations and client requirements. Orion notes well-trained representatives, executive involvement in daily operations, and consistency in implementing changes tied to legal updates and client standards. Orion also highlights an advanced technical system for compliance management.

    Consumer-Friendly Payment and Account Tools

    Orion offers multiple payment methods designed to reduce friction and improve resolution success, including online payments, phone payments, and mail payments, supported by 24-hour account tools.

    Career Opportunities with
    Orion Capital Solutions

    Orion promotes call center career opportunities built around training, support, and a positive work environment. The company highlights a people-first approach and a supportive, goal-oriented culture focused on professionalism and compliance.

    Orion notes:

    Headquarters in Orchard Park, NY

    Primary collection office in Lackawanna, NY

    Satellite office in Cape Coral, FL

    In business since 2018, with leadership experience spanning 30 plus years in the ARM industry

    Employee benefits and culture highlights include:

    Competitive compensation and bonus structure

    Paid training and ongoing professional development

    Health, dental, and vision insurance

    401(k) retirement plan with company match

    Paid time off and holidays

    Collaborative culture focused on transparency, growth, and success

    Common roles referenced include consumer service representatives, account specialists, collection agents, and team leaders or supervisors. Orion also references viewing compensation insights via Indeed and workplace reviews via Glassdoor.

    Orion Capital Solutions FAQs

    Why is Orion Capital Solutions contacting me?2026-03-10T13:35:52-04:00

    If Orion contacts you, it may be regarding an outstanding account balance placed with the company by one of its creditor clients. Orion works on behalf of creditors to assist consumers in resolving past-due accounts. Because of federal privacy laws, limited information may be left in voicemail messages, so consumers are encouraged to call the office directly for more details.

    Who is Orion Capital Solutions?2026-03-10T13:31:32-04:00

    Orion Capital Solutions is a nationally licensed third-party collection agency headquartered in Orchard Park, New York. Founded in 2018, the company provides professional recovery services for creditor clients while offering respectful, achievable solutions for consumers. Orion combines smart technology with an experienced and compassionate team to support efficient account resolution.

    Is Orion Capital Solutions compliant with federal regulations?2026-03-10T13:43:18-04:00

    Yes. Orion Capital Solutions adheres to the Fair Debt Collection Practices Act (FDCPA) and applicable state and federal regulations. Representatives verify identity before discussing account details to protect consumer privacy, and the company emphasizes compliance-focused operations across its recovery services.

    How can I make a payment or set up a payment plan?2026-03-10T13:41:07-04:00

    Orion offers multiple convenient payment options, including online payments through its secure portal, phone payments with a representative, and mail payments by check or money order. Consumers can also contact the office during business hours to discuss flexible payment plans tailored to their situation.

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