Who Is EXL ?
We drive business forward with data and AI.
By combining data, AI, and deep industry expertise, EXL drives transformation and growth for those we serve. From our beginnings in business process services to becoming a global leader in data and AI, EXL has over 25 years of proven experience redefining what’s possible for our clients. We empower businesses across industries like insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure.
Why Partner with EXL?
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.
Innovation at the core
At EXL, innovation isn’t just a buzzword—it’s how we solve complex challenges and create lasting value. By integrating cutting-edge technologies like machine learning, AI, and cloud computing, we enable our clients to stay ahead of the curve. Whether it’s revolutionizing customer experiences, streamlining back-office operations, or uncovering new revenue streams, innovation fuels everything we do.
Global reach
Our extensive presence of 57,000+ professionals across six continents ensures that wherever your business operates, EXL is ready to bring the expertise and solutions you need. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.
What does EXL do in the debt collection industry?
EXL provides dedicated solutions tailored specifically to receivables management and debt collection businesses. Our team leverages deep industry experience in the fintech, consumer lending, debt buying, and debt collection sectors of the financial services industry to lead partners into the future of streamlined account workflows and optimized communications solutions by harnessing the power of emerging technologies.
Featured Videos
PayMentor™
Is your business looking to increase collection rates, reduce cost to collect, and improve customer satisfaction?
Check out this demo of PayMentor, EXL’s AI-driven platform driving smarter collections and frictionless consumer experiences.
Watch a demo and learn more from Mike Walsh.
AI Use Cases
In this Receivables Webinar, moderator Adam Parks, Tong Han (SoFi), and Dan Yakimenko explored the practical applications of AI in the financial sector, including how to operationalize AI, tailor strategies for customer communication, and achieve compliance while scaling your business.
“The balance between innovation and compliance is critical when integrating AI into financial operations.” – Dan Yakimenko
