How Can I Use the Platform?

With Latitude by Genesys, you can seamlessly optimize your agent resources, increase data quality and mitigate loss. Assess how your collections processes are performing across email, SMS, IVR and live agents. Then make strategic decisions based on insights, including managing account assignment, optimizing ROI and streamlining processes.

With the appropriate permissions, you can use Latitude by Genesys to:

• Maintain account and contact information.
• Track account activities.
• Record account notes.
• Set account reminders and follow-up dates.
• Schedule and process payments.
• Connect to a predictive dialer program to facilitate working accounts.