We collect outstanding account balances on behalf of a variety of creditor clients to help them recover cash flow to their bottom line. We work with credit card companies, personal and automotive loan lenders, and more. In our daily business operations, we aim for the “3 C’s: Cooperation, Collaboration, and Communication.” Our team understands the importance of flexibility and adaptability to integrate with specific client needs. We use these 3 C’s as goalposts to measure our success both internally and externally, including our consumer-facing and client-facing services.

Interested in a career with Capital Management Services ? We’re well-established in the receivables management industry and we’re constantly growing! We offer our employees competitive compensation and thorough training. If you’re customer-service-oriented and you’d like to grow your career, read more on our website and watch for new listings on Grit Seed.

We strive to make the process smooth and stress-free. We offer secure, online payment options via our online payment portal where you can submit payments at your convenience, 24/7. Using our portal, you can also update your contact information, view your account statements, and keep track of your current balance. We handle consumer data with the utmost attention to security, in compliance with Payment Card Industry Data Security Standards (PCI-DSS) .

If you have any questions or would like to talk with one of our representatives, please feel free to contact us . We are headquartered in Elk Grove, CA where you can call us at 888.441.4544 or email us at customercare@superlativerm.com .

Follow us on social media to see what we’re up to. You can connect with us on Facebook and Linked In , or view the latest company news on our website blog .

We have flexible payment options including our secure online payment portal , payment by phone, and payment by mail in the form of check or money order. To learn more, visit our Payments page .

We partner with creditors to resolve outstanding credit card/retail card, consumer loan, and auto loan accounts. We have extensive experience working with clients of various types including banks, credit unions, auto finance companies, Fintech/marketplace, and debt buyers. Every client is unique and we pride ourselves on our ability to become a seamless extension of our clients’ business and processes. We can customize each aspect of the account transfer process, payment guidelines, remittance timing and much more.

We were honored to be selected as Crown Asset Management’s 2020 Agency of the Year for our dedication to compliance, our ethical practices, and our outstanding performance. We’re thrilled to have received this recognition, as we work hard to achieve our goals and exceed our clients’ expectations. We’re driven to represent our industry with integrity and excellence, and to leave consumers feeling cared for and satisfied with our services.

For more information about our company, please visit our website or follow us on social media. We publish original content through our website blog and our social media channels. We regularly publish and post updates about our company, important industry news, and financial resources and information for consumers. Follow us to stay current with important NCC news.

If you have any questions or concerns, we encourage you to contact us directly . We take feedback seriously and will answer your inquiry promptly. We’re available by phone 8 am - 5 pm Eastern Standard Time, and anytime by letter or email. We look forward to working with you to find solutions to meet your needs.

FAQs Archive

Q: Focused on Quality & Professionalism

P&B Capital Group is a longtime member of respected ARM industry trade associations ACA International and Receivables Management Association International (RMAI) . We are also a Better Business Bureau accredited business with an A+ rating. We focus on providing quality results delivered with top-tier professionalism. Our clients trust us with their reputations and we take that responsibility seriously. We take a methodical approach to deliver reliable results. Clients rely on our team’s ability to strategize and compliantly deliver our dependable recovery efforts. We carefully navigate risk and adhere to evolving regulations to make sure consumers are treated fairly as we help them develop solutions to resolve their outstanding accounts receivable.

Q: Submit a dispute or complaint

If you have a concern, please don’t hesitate to call or email our Compliance Team directly. We value your feedback and take your concerns seriously. We are invested in ensuring that any issues are addressed promptly and fairly. Please contact us today to let us know how we can help.

Q: Is Capital Management Services contacting you?

If you have been contacted by our agency and need more information, know that we are debt collectors and we may be contacting you in an attempt to collect a debt. Any information obtained will be used for that purpose. Our goal is to work with you to reach an amicable resolution to help you resolve your debt with a payment plan or settlement option that fits your budget. We understand that debt can be overwhelming and we wish to help you navigate the resolution process with calm, clarity, and transparency. Something unique about CMS is that we service a variety of pre-charge-off and post-charge-off accounts, and we’re trusted by some of the largest issuers in the financial industry to provide excellent customer service as we assist consumers in getting back on track with payments.

Q: Is Capital Management Services a scam?

Capital Management Services is not a scam. We are a nationally and locally licensed business. We have been in business for twenty years and maintain an A+ rating with the Better Business Bureau (BBB) . As proven leaders in our industry, we uphold rigorous standards of industry training and secure, compliant operations to exceed consumer and client expectations. We are proud to be SOC 2 Type II certified , a demonstration of our commitment to data security. We are a dependable, compliance-minded team with expertise in recovering delinquent receivables for our clients, a range of reputable creditors across the financial services industry.

Q: Who is Capital Management Services (CMS)?

Capital Management Services L.P. (CMS) , is a nationally licensed collection agency headquartered in Buffalo, NY, specializing in proven recovery solutions and compassionate customer service for our reputable financial services clients in the receivables industry. We have been active members of ACA International since 2007 . Our team is extensively trained and experienced in the Fair Debt Collection Practices Act (FDCPA) as well as state and federal industry rules and regulations. Our mission is to exceed industry standards for quality and compliance by delivering forward-thinking, innovation-driven recovery, and special project solutions that generate revenue and build capacity for our clients while never wavering from our commitment to delivering the best possible experience for consumers.