Who is Latitude by Genesys?
Latitude by Genesys® provides the complete answer to all accounts receivables challenges— from day one delinquency through charge-off and debt sale. By bridging creditors’ servicing platform with Latitude, all the necessary information—current and historic—is available. This leads to a better customer experience, improved recovery rates and increased agent effectiveness. It provides collectors and agents with the tools to manage the debt collection and recovery process and provides full functionality for the collector’s or agent’s desktop and deploys as a true zero-footprint, browser-based environment.
Since 1996, Latitude’s focus has been to provide the most forward-thinking, attractive solution to the business needs of different people and companies in the accounts receivable management (ARM) space. Acquired by Genesys in 2016, Latitude is continually growing, innovating, and reshaping the technology expectations and customer experiences of ARM companies and their consumers. Latitude by Genesys is a standalone product that optionally integrates with the Genesys Cloud™, PureConnect™ and Genesys™ platforms.
Latitude by Genesys: Debt Collection Software Solutions
Modules of Latitude
Wherever your business model fits in the credit cycle, the Latitude product suite has all the tools needed for a successful receivables recovery strategy including Agent Desktop, Agency Interface Manager, Workflow Designer, Exchange ETL Tool, and Reporting & Queries.
Liquid Latitude
The most current, cutting-edge iteration of the Latitude by Genesys software suite is known as Liquid Latitude. With a consumer portal interface that connects directly to the configurable database, integration and auditing are seamless.
Liquid is built upon the proven Latitude solution and has been in use by customers for over 5 years. Liquid is the only version of Latitude currently being sold to new customers. We have an active program to migrate existing customers to Liquid as soon as it is both practical and meets our customers’ timelines.
Direct your efforts with AI-driven analysis. Built-in machine learning allows the Liquid Latitude platform to serve as your automated navigation so your human assets can maximize their talents and focus on their best work.
Meet the amazing team behind
Latitude by Genesys
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