Debt Collection Operations

Artificial intelligence (AI) has been one of the most talked-about topics in the receivables industry for a few years,

The legal collections industry continues to evolve as case volumes increase and compliance standards tighten. The central challenge today

How to test new data vendors in debt collection determines whether performance gains are measurable or merely perceived.  Many

Over the past decade, data has shifted from a supporting input to a foundational component of collections operations. While historically

“With the regulatory environment changing every month, the ACA State Guide Cohort has become essential for our team. It

Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New data

Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight were sufficient

Creditors’ rights rely upon reputation, trust, and authority. They aren’t just earned in the courtroom; they’re shaped in the

The American auto loan market is showing clear signs of distress as delinquencies continue to climb in 2025, raising

Debt collection agencies are discovering that trust is no longer built solely through direct contact, rather it begins with

By Adam Parks Millennials and Gen Z are changing the rules for debt collection. These digital-native generations have grown

In an industry that has evolved far beyond handshakes and instinct, the challenge of selecting the right collection agency

By Dan Parks, EVP Operations at Yrefy   Student loan debt continues to hover at all-time highs. While the vast

For a debt collector, securing consumers’ personal information is non-negotiable. Now imagine unintentionally broadcasting a consumer’s financial information on