Debt Collection Operations
Insights into the strategies, workflows, and best practices that drive efficient, compliant, and consumer-focused debt recovery.
Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New
Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight were
Creditors’ rights rely upon reputation, trust, and authority. They aren’t just earned in the courtroom; they’re shaped in
The American auto loan market is showing clear signs of distress as delinquencies continue to climb in 2025,
Debt collection agencies are discovering that trust is no longer built solely through direct contact, rather it begins
By Adam Parks
Millennials and Gen Z are changing the rules for debt collection. These digital-native generations have grown up with
In an industry that has evolved far beyond handshakes and instinct, the challenge of selecting the right collection
By Dan Parks, EVP Operations at
For a debt collector, securing consumers’ personal information is non-negotiable. Now imagine unintentionally broadcasting a consumer’s financial information
By Adam Parks
Debt collection agencies face growing pressure to not only perform well, but to be
Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New
-
Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight were
-
Creditors’ rights rely upon reputation, trust, and authority. They aren’t just earned in the courtroom; they’re shaped in
-
The American auto loan market is showing clear signs of distress as delinquencies continue to climb in 2025,
-
Debt collection agencies are discovering that trust is no longer built solely through direct contact, rather it begins
By Adam Parks
Millennials and Gen Z are changing the rules for debt collection. These digital-native generations have grown up with
-
In an industry that has evolved far beyond handshakes and instinct, the challenge of selecting the right collection
-
By Dan Parks, EVP Operations at
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For a debt collector, securing consumers’ personal information is non-negotiable. Now imagine unintentionally broadcasting a consumer’s financial information
-
By Adam Parks
Debt collection agencies face growing pressure to not only perform well, but to be
-
By Jack Mahoney, Chief Analytics Officer, National Credit Adjusters
Abstract
In today’s fintech and receivables management landscape, data 
By Adam Parks
Finding the right people has always been a cornerstone of business success, but in
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By Jodie Bedoya
In every call center, team leaders sit at the most critical junction point in
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If you haven’t Googled your company lately, now is the time.
In today’s highly digital and consumer-driven environment, your online presence
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