Debt Collection Operations

“With the regulatory environment changing every month, the ACA State Guide Cohort has become essential for our team.

Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New

Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight

Creditors’ rights rely upon reputation, trust, and authority. They aren’t just earned in the courtroom; they’re shaped in

The American auto loan market is showing clear signs of distress as delinquencies continue to climb in 2025,

Debt collection agencies are discovering that trust is no longer built solely through direct contact, rather it begins

By Adam Parks

Millennials and Gen Z are changing the rules for debt collection. These digital-native generations have grown up with

In an industry that has evolved far beyond handshakes and instinct, the challenge of selecting the right collection

By Dan Parks, EVP Operations at

For a debt collector, securing consumers’ personal information is non-negotiable. Now imagine unintentionally broadcasting a consumer’s financial information

By Adam Parks

Debt collection agencies face growing pressure to not only perform well, but to be

By Jack Mahoney, Chief Analytics Officer, National Credit Adjusters

Abstract
In today’s fintech and receivables management landscape, data

By Adam Parks 

Finding the right people has always been a cornerstone of business success, but in

By Jodie Bedoya 

In every call center, team leaders sit at the most critical junction point in