P&B Capital Group, LLC is a nationally licensed, third-party debt collection agency located in West Seneca, NY. We are dedicated to providing positive and productive consumer experiences for the resolution of outstanding account balances. We service past-due accounts for our creditor clients with compliance, transparency, and respect for consumers. 

We have been in operation since 2004. Our team is highly experienced with a deep understanding of efficient business operations, industry best practices, and the legal and regulatory landscape. Our hours of operation are Monday- Friday, 9 AM – 6 PM Eastern Time.

P&B Capital Group is a longtime member of respected ARM industry trade associations ACA International and Receivables Management Association International (RMAI). We are also a Better Business Bureau accredited business with an A+ rating. We focus on providing quality results delivered with top-tier professionalism. 

Our clients trust us with their reputations and we take that responsibility seriously. We take a methodical approach to deliver reliable results. Clients rely on our team’s ability to strategize and compliantly deliver our dependable recovery efforts. We carefully navigate risk and adhere to evolving regulations to make sure consumers are treated fairly as we help them develop solutions to resolve their outstanding accounts receivable.

We collect outstanding account balances on behalf of a variety of creditor clients to help them recover cash flow to their bottom line. We work with credit card companies, personal and automotive loan lenders, and more. 

In our daily business operations, we aim for the “3 C’s: Cooperation, Collaboration, and Communication.” Our team understands the importance of flexibility and adaptability to integrate with specific client needs. We use these 3 C’s as goalposts to measure our success both internally and externally, including our consumer-facing and client-facing services.

If you have received communication from P&B Capital Group and would like to make a payment on an account, there are 3 payment options available for your convenience. You may pay through our online payment portal, by phone, or by mail with a check or money order mailed to P&B Capital Group LLC, 455 Center Rd West Seneca NY 14224 (Please do not mail cash. Please include the consumer name and P&B Capital Group account number with your payment.)

We invite you to learn more about our company by visiting our website and following P&B Capital Group on social media. Please call or email directly with any questions. Compliance-related questions can be directed to our Chief Compliance Officer at [email protected] or 877-743-9600. All other questions can be directed to [email protected] or 888-569-9635.