Who is eMatrix Training?
eMatrix Training is a training organization specializing in collections, hardship, vulnerability, objection handling, well-being & resilience programs. Their goal is to help organizations balance their commercial outcomes with the social needs of the customer and the well-being of their staff.
Coaching & Empathy Training for
Debt Collection
Through subject matter playlists and resource guides, we provide online collections training
for flexible use at your convenience. Topics include:
Build Trust
& Likeability
Language
Carries Energy
Connect With
Your Customer
Collections
Concepts
&
Conversations
Questioning Techniques
Maximizing Payments
Manage
your mindset
Objection handling,
de-escalation and customer complaints
Strategies
for workplace wellbeing
Vulnerability
- Build Trust & Likeability
- Language Carries Energy
- Connect With Your Customer
- Collections Concepts & Conversations
- Questioning Techniques
- Maximizing Payments
- Manage your mindset
- Objection handling, de-escalation and customer complaints
- Strategies for workplace wellbeing
- Vulnerability
What to Expect
- 12 videos per playlist – 3-5 minute videos created with subject matter experts.
- Flexible delivery – use in inductions, kick off your team meetings or deliver at regular intervals either workshop style or self paced.
- Multiple playlists available to suit your needs with a resource guide if you are facilitating the learning within a video.
- Annual fee per playlist with unlimited access (no cap on users).
- How to order – simply choose the playlist(s) you would like. You will receive an email with an invoice and once paid, we will contact you with the sign in credentials and passwords and you are good to go!
eMatrix
Frequently Asked Questions