Get the Data Behind 2024’s
Biggest Industry Shifts

Discover what’s really happening across collections, credit, and receivables.
This report is more than a recap—it’s the industry’s source of truth, built on your insights.

Download the ReportDownload the Report

Get the Data Behind 2024’s
Biggest Industry Shifts

Discover what’s really happening across collections, credit, and receivables. This report is more than a recap—it’s the industry’s source of truth, built on your insights.

Download the ReportDownload the Report

What You’ll Learn

Backed by Data.
Built for Decision Makers.

Sponsored by TransUnion and analyzed by Receivables Info, this report breaks down trends from across the industry, based on 225+ responses from executives, operators, and compliance leaders.

Key takeaways include:

Account volumes are rising while liquidation rates tighten.

Compliance and data security top the list of executive concerns.

AI and ML are moving from theory to implementation.

Digital communications (text, email, self-service) are reshaping consumer contact.

BPO is now a core strategy for scaling efficiently.

“2024 pushed operations leaders to achieve more with less. This report shows how they rose to the challenge.”

Why It Matters

How This Report Is
Driving Industry Dialogue

Real Conversations. Real Decisions.

The 2024 report isn’t just a static document—it’s fueling conversations across every corner of the industry. From boardrooms to webinars, here’s how it’s being used:

Where It’s Showing Up:

Strategy sessions and boardroom discussions
Conference panels and podcast episodes
Sales proposals and RFP responses
Legal strategy and compliance planning
Internal training and performance reviews

Topics This Report Is Powering:

AI deployment and ROI
BPO partnership planning
Managing compliance under pressure
Navigating consumer financial stress
Digital communication + payment channel adoption

This Is the Industry’s Source of Truth

These aren’t theoretical trends or vendor-sponsored stats—this report reflects what real professionals across the industry are seeing, doing, and planning for.

The 2024 insights were built on input from over 200 voices: creditors, agencies, law firms, BPO providers, and compliance professionals. If you’ve read the report, you’re already benefiting from their contributions.

It has been:

Referenced in boardrooms, webinars, and strategy meetings
Used by leaders to justify tech investments, staffing plans, and vendor decisions
A trusted benchmark for everyone from creditors to law firms to data providers

“If you’re planning 2025 without this report, you’re guessing.”