Larry Costa with Capital Management Services, LP featured on Executive Spotlight.

Leading the Capital Management Services team out of their upstate NY headquarters, Larry steers CMS as an established proven leader and performer across the industry due to their attention to detail and customized strategies designed to meet the unique needs of each portfolio or project.

I enjoy working with our prestigious clients on solving recovery and customer services problems. The comprehensive solutions CMS provides assist our clients in providing a more positive experience for their consumers.

The emergence of digital alternatives, while important, must be coupled with voice and traditional strategies to achieve optimal results.

I predict a continued reliance on digital communications coupled with a higher focus on customer service, including priority inbound service with direct access to live agents for efficient one call resolution. Depending on local and national election results, either less or more stringent regulation.

Success to me is delivering service that exceeds our client’s expectations. Success is also working with your team to provide a positive work environment with an incredible work-life balance.

Never give up, always find a mutually beneficial alternative in all situations.

Be patient; Nothing happens quickly, but persistence pays dividends in the long run. Always be genuine; Clients see through glib behavior.

Taking CMS from a small regional agency to a national call center with recovery, customer service, and BPO functionality.

John Grisham’s Runaway Jury

Telecommunications! It was my background for almost 20 years.

I really enjoy playing Pickleball