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Larry Costa with Capital Management Services, LP featured on Executive Spotlight.

Leading the Capital Management Services team out of their upstate NY headquarters, Larry steers CMS as an established proven leader and performer across the industry due to their attention to detail and customized strategies designed to meet the unique needs of each portfolio or project.

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Name: Larry Costa

Title: President

“Kindness Doesn’t cost you a dime.”

Custom image

Name: Larry Costa

Title: President

“Kindness Doesn’t cost you a dime.”

What is your favorite part of working at Capital Management Services?

I enjoy working with our prestigious clients on solving recovery and customer services problems. The comprehensive solutions CMS provides assist our clients in providing a more positive experience for their consumers.

In the receivables industry, what emerging trend has your attention?

The emergence of digital alternatives, while important, must be coupled with voice and traditional strategies to achieve optimal results.

What industry change do you predict over the next 5 years?

I predict a continued reliance on digital communications coupled with a higher focus on customer service, including priority inbound service with direct access to live agents for efficient one call resolution. Depending on local and national election results, either less or more stringent regulation.

How do you define success?

Success to me is delivering service that exceeds our client’s expectations. Success is also working with your team to provide a positive work environment with an incredible work-life balance.

What is the best piece of advice you have ever received in life?

Never give up, always find a mutually beneficial alternative in all situations.

What advice would you give someone entering the receivables management industry?

Be patient; Nothing happens quickly, but persistence pays dividends in the long run. Always be genuine; Clients see through glib behavior.

What are you most proud of or what is your biggest accomplishment?

Taking CMS from a small regional agency to a national call center with recovery, customer service, and BPO functionality.

What is your favorite book or podcast?

John Grisham’s Runaway Jury

If you could do any other non-industry job for just one day, what would it be?

Telecommunications! It was my background for almost 20 years.

People would be surprised if they knew…

I really enjoy playing Pickleball

About Capital Management Services

Capital Management Services, LP is a nationally licensed collection agency headquartered in Buffalo, NY that provides the highest quality of proven recovery and project solutions across the financial industry. We maintain our reputation as a proven leader and performer through our attention to detail and tailoring our strategies to meet the unique needs of each portfolio or project. We are proud of our ability to consistently surpass all industry standards for quality and provide outstanding services that add strategic value to every client partnership.

Published On: September 20th, 2022|Categories: Executive Spotlight|Tags: , , |

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