Bill Sorgatz with The Bureaus, Inc. featured on Executive Spotlight

We are a relatively small company, which gives me the opportunity to experience multiple sides of the business and take on new projects. When someone has an idea for a process improvement, we’re able to get stakeholders together quickly to effectively prioritize the time and work effort.

Regulations or regulation by enforcement focused on outbound communication attempts, such as the FCC’s STIR/SHAKEN, TRACED Act and future offshoots. I believe regulators will put pressure on telecommunication companies in an Operations Choke Point manner in an attempt to limit industry efforts to reach and assist consumers in resolving their debts. While not without its own challenges, it does put more pressure on collection agencies to have a more robust and diverse communication strategy, and to regularly monitor and evaluate the solutions being deployed to determine whether they are successful and to what degree.

An increase in machine learning AI and AI-automated workflow integrations with collection and recovery strategies.  While some of that exists today, the ability to incorporate additional data attributes from traditional and nontraditional sources will lead to better efficiencies in how we deploy time and resources.

Accomplishing what you wanted to accomplish.

If everything is important then nothing is important.

Don’t assume that clients are not open to cutting-edge technology. Make a compelling case to try something different.

Outside of being married to my wife for 13 years, being asked to join the Indiana University Honors College (now called Hutton Honors College)

I listen to a lot of podcasts that cover the financial and credit markets, the economy, and personal finance; however, I really like Freakonomics Radio because they explore “the hidden side of everything” in a very approachable way. My wife will even tune in when I have it on in the car.

I would be a lifeguard. I could always use a day in the sun and there is a major shortage in Chicago. Plus, I think I would get a sign-on bonus!

I played Pinocchio in a school play.