I am responsible for overseeing the performance of our vendor network to ensure alignment with business objectives, and service level agreements. I manage vendor relationships, assess operational effectiveness, and implement performance improvement strategies to optimize service delivery. By analyzing key metrics, addressing risk factors, and fostering collaboration, I drive accountability and continuous improvement within our vendor ecosystem. Additionally, I work cross-functionally to support strategic initiatives, enhance efficiencies, and maintain strong partnerships that contribute to overall business success.

I was looking to transition from property management back into the financial services industry when my best friend introduced me to an opportunity in collections and recovery. That introduction set me on a path I’ve truly enjoyed, and from that moment on, I never looked back.

While I am interested to see what stance regulators take on the various additions being introduced in the market for payment solutions, the advancement of payment solutions excites me. These technologies enhance consumer convenience, reduce friction in the payment process, and offer more flexible and automated options. As these solutions continue to evolve, I see them driving higher engagement, reducing delinquencies, and ultimately reshaping the industry by making payments more seamless, efficient, and consumer-friendly.

My hope is that we continue to see a focus on consumer-friendly approaches, leveraging digital tools and data-driven strategies to improve engagement and recovery rates. Additionally, I hope for a regulatory environment that supports innovation while maintaining fair and ethical practices, ensuring a balanced and sustainable future for all stakeholders.

With regulatory uncertainty, states may continue to introduce their own policies, creating a complex and fragmented compliance landscape. Industry collaboration, proactive engagement with policymakers, and adaptable compliance strategies will be essential in navigating these challenges effectively.

My favorite part of working at CAM is the people. What makes them truly unique is their constant encouragement of personal and professional growth in every interaction. Whether through collaboration, mentorship, or simply sharing knowledge, there is a genuine culture of support that pushes everyone to improve and succeed. Being surrounded by such a driven and uplifting team makes every day both rewarding and inspiring.

Stay curious, be proactive, and remain committed to continuous learning. This industry is constantly evolving with new regulations, technologies, and best practices, so adaptability and a willingness to learn will set you up for success. Building strong relationships and staying informed will help you navigate challenges and grow in your career.

“Who you are tomorrow begins with what you do today.” – Tim Fargo

“Develop the skills to build and fix things yourself—it fosters independence. But also know when to seek help.” – My Dad

My children, as young adults, have grown into kind, compassionate, and hardworking individuals. They exhibit respect, empathy and resilience in everything they do.

By seeking out continuous learning opportunities. I regularly read industry publications, attend webinars and conferences as well as connecting with peers to stay ahead of emerging trends in the industry.

I wanted to be a physical therapist when I grew up because I was drawn to the idea of helping people recover and regain their strength. While my career path ultimately led me in a different direction, that same desire to support and make a positive impact on others has remained a core part of who I am.

My office is my quiet space where I can focus and be productive. I’m currently in the process of revamping it to enhance its aesthetic appeal and create a better view, making it an even more enjoyable and inspiring place to work.

Outside of work, I love traveling to new places and sharing those experiences with my family—it’s a great way to create lasting memories together. I also enjoy giving back to the community through volunteering, as it’s important to me to make a positive impact wherever I can.

Sixteen years ago, I rescued a wonderful puppy who became a cherished part of my life. He passed away two years ago, and his presence left a lasting impact. While I deeply appreciate the joy and companionship he brought, I have chosen not to have another pet at this time.

As a child, I was the only girl who played Little League baseball in my community. The boys didn’t always appreciate it, especially since I often won the fundraising contests—being the only girl in my baseball uniform definitely gave me an edge.

Although it might seem a bit random, ice fishing is something I’ve always wanted to try. The idea of experiencing the outdoors in such a unique way really excites me. Given my strong dislike for the cold, though, I’d definitely need to do it from the comfort of an ice hut— preferably with a little warmth, LOL