I have the distinct pleasure of managing program planning and content development. I collaborate with a dedicated team and our community leaders to provide professional development opportunities that enable women in leadership to connect, share knowledge, and advance their careers.

After several years of working in learning and development for a government contracting firm, my priority shifted to finding a role closer to home so I could focus on my children. What started as a seemingly convenient vendor network management position evolved into a decade of learning various aspects of the industry, from compliance to relationship management, and now back to a form of learning and development.

Although there are a number of innovative approaches currently reshaping the receivables industry, I am particularly excited to witness how we will further leverage AI technology to enhance the overall consumer experience. As AI tools continue to automate routine tasks and optimize business solutions, I am interested to see how freeing up those human resources will enable organizations to focus more on the strategic aspects of the business.

There’s an incredible opportunity to use technology to make interactions more personalized, more respectful, and more effective. At the same time, I believe the industry should continue to champion financial literacy, empowering consumers with the knowledge and tools they need to make informed decisions. Ideally, the future of receivables isn’t just about collecting debt; it’s about contributing to a healthier, more transparent financial ecosystem for everyone involved.

One of the challenges is to continue balancing innovation with responsibility. While the innovations provide a huge potential to streamline operations and improve outcomes, we also see the concerns they create; but I think everyone is working to navigate these challenges and we can see the collaborative efforts across the various organizations.

My favorite part is witnessing transformation. There’s nothing more fulfilling than seeing a woman step into a room uncertain of her own power, and then leave with renewed confidence, clarity, and a sense of belonging. Whether it’s through a connection made, a story heard, or a breakthrough moment during one of our programs. Being part of someone’s journey is incredibly meaningful. It is a constant reminder of why this work matters and why creating spaces that foster support, development, and empowerment is so important.

Start with the end in mind. Relational intelligence is the foundation for a successful career.
Learn everything you can, stay curious, and raise your hand for new opportunities. Find people who will support and challenge you. I wouldn’t be where I am today without advocates who believed in me, and I try to pay that forward every chance I get. The receivables industry is evolving, and there is space for you to make a meaningful impact.

Throughout my career, I have been fortunate to have advocates, champions, and supporters who have empowered me to face every challenge with the confidence to succeed. The mantra that has guided me to make the most of every opportunity is: “To whom much is given, much is required.”

Early in my career, someone reminded me that you don’t need a title to make a difference; you just need intention, integrity, and the courage to empower others. That advice shaped how I show up in every role I’ve held. It reminded me to focus less on climbing the ladder and more on how I could contribute, empower others, and stay aligned with the bigger mission. Ironically, that mindset opened more doors than I could have imagined.

One of my greatest accomplishments is not just the professional growth I’ve achieved, but the way I’ve chosen to lead throughout that journey. I’m proud to have built a career rooted in integrity, compassion, and empowerment. Staying true to my values, even when it wasn’t the easiest path, has allowed me to make a lasting impact, not only through my own success, but by supporting others while they rise with me.

I am an avid reader, and I love any opportunity to connect with a colleague, so I subscribe and read several industry newsletters, and I stay connected via colleagues in the industry who help keep me abreast of the ever-changing landscape. Having a strong professional network is essential to staying plugged into the evolving needs of the industry.

I was determined to be a dancer until an ankle injury in college ended that aspiration, along with some track & field dreams.

I am 100% remote. The best part of my home office is the comfort and flexibility associated with a remote work environment. My home office aesthetic allows me to do meaningful work, with no commute, coffee made the way I like it, and a guarantee that I am home in time for dinner with my family.

I am married and have two teenage boys so as a family we like to ride bikes, go hiking and hang out anywhere that has sun, fresh air and maybe some water. If it’s just me, I am working my way through a pile of unread books.

No pets!

The challenge here is that I am truly an open book and I have a habit of speaking to everyone as if I have known them forever, so I am not sure if there are very many surprises left. I am terrified of snakes, so when we go hiking, my husband and sons know to go ahead of me to clear the way. They call it protecting the Queen!

I would love to go see the Northern Lights someday soon.