Debt Collection Operations
Insights into the strategies, workflows, and best practices that drive efficient, compliant, and consumer-focused debt recovery.
How can a business truly thrive in today’s competitive Receivables Management landscape? The answer often lies not just
Digital transformation has revolutionized how we connect. With platforms like LinkedIn, Twitter (now X), and countless communication apps
How do major participants in the receivables management space cultivate relationships with their partners today compared to a
How can you stay ahead in the ever-evolving world of receivables management and where does social media play
Is your company’s privacy policy a true reflection of its data practices? In today’s digital age, data is
How can your collection agency stand out as a beacon of professionalism and efficiency? In an era where
Understanding the costs involved in debt collection can feel like an uphill task, filled with many variables and
The field of debt recovery is full of multifaceted, complex decisions to consider. One of the most pivotal
We live in a digital era where data has taken center stage, driving critical decisions and shaping industries.
Navigating the legal debt collection landscape requires a nuanced understanding of various stages, from opening claims to preparing
In 2020, the Consumer Financial Protection Bureau (CFPB) issued its final
Litigating distressed auto accounts is similar to litigating other types of consumer credit but also has a few
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A judgment has been levied against an account under your management. With that judgment comes a variety of
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Credit unions, like all lending or banking institutions, will inevitably wind up with a portion of accounts that
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In November 2021, a new Debt Collection Rule (Regulation F) under
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There are extensive regulations that govern the collections industry. Federal, state, and local regulations combine into a juggernaut
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If you’re a professional in Financial Services, Healthcare Management, Insurance, Consumer Retail, Leasing, or any other business industry,
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In the third of this series, Plaza Services’ CMO and newly-elected RMAI President
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Among many important business decisions creditors and service providers must make is how and where to allocate delinquent or defaulted
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As eCommerce, online shopping, and social media use skyrockets across the country, it’s more important than ever that every collection
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The Telephone Consumer Protection Act (TCPA) is one of the most talked-about and amended pieces of consumer
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By Lauren Valenzuela, Counsel at Actuate Law, LLC
The United States has a linguistically and ethnically diverse population. Did you
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When a consumer receives a letter from a collection agency, often the first thing they do is Google the name
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Social media can help accounts receivable management (ARM) industry organizations demonstrate thought leadership, generate new leads, engage with
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