Debt Collection Operations
Insights into the strategies, workflows, and best practices that drive efficient, compliant, and consumer-focused debt recovery.
Social media can help accounts receivable management (ARM) industry organizations demonstrate thought leadership, generate new leads, engage with the community,
Understanding the difference between first and third-party collections could influence how your company does business, what regulations you
By Lauren Valenzuela, Counsel at Actuate Law, LLC Changes impacting compliance seem to be coming fast and furious. As soon
Since Regulation F’s final rule proposal in 2020, the Consumer Financial Protection Bureau’s (CFPB) “Reg F” has made waves throughout
The Fair Debt Collections Practices Act (FDCPA) is the primary governing legislation pertaining to the Accounts Receivable Management (ARM)
By Stacy Rodriguez, Partner at Actuate Law, LLC 2021 was a challenging year for the defense. In addition to the
Are your policy and procedure manuals more like dry, dusty tomes or living, breathing tour guides? Does everyone at
The Consumer Financial Protection Bureau (CFPB) is one of the newest regulatory bodies in the U.S. As the name
The Servicemembers Civil Relief Act—known as the SCRA—is a comprehensive list of benefits and securities for service members of the
The Health Insurance Marketplace is still a relatively new program in the U.S., as the first official plan year started
If you are in the debt collection space, you know it’s not always an easy industry. As an agent, you
The ARM industry’s reputation for high turnover is understandable, to say the least. Customer service is a draining environment, to
Managing the reputation of accounts receivable management firms includes a unique set of challenges not faced in other industries. Over
Managing the reputation of accounts receivable management firms include a unique set of challenges not faced in other industries. Over
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