Industry News & Announcements
Timely updates on major developments, regulatory shifts, partnerships, and events impacting the debt collection and financial services landscape.
The Consumer Financial Protection Bureau (CFPB) released a new Data Spotlight this month, providing a deep dive into the
Veteran collections leader brings deep operational expertise and a consumer-centered approach to advancing Krew’s AI-powered servicing and collections platform
Landmark Strategy Group is pleased to announce the hiring of Jose Rivera as the company’s new Client and Operations
By Nick Cherry, Divisional CEO, Phillips & Cohen Associates, Ltd. I spend a lot of time talking with credit
Attorney Brings Litigation and Government Experience to Support Firm’s Creditor Representation Practice Pollack & Rosen is pleased to announce
The debt collection industry is increasingly adopting the language of “resolution” as firms expand self-service tools, simplify consumer communications
February 24, 2026 (Sacramento, CA) – The Receivables Management Association International (RMAI) announces the adoption of version 14.0 of
New York Governor Kathy Hochul signed legislation amending the state’s general business law to establish a right of action
More than half of large debt collection companies are using AI, according to TransUnion's new Debt Collections Industry Report.
Background A leading Fortune 500 integrated energy provider, serving approximately 3 million customers across multiple U.S. states, needed a
The debt collection industry is increasingly adopting the language of “resolution” as firms expand self-service tools, simplify consumer communications
February 24, 2026 (Sacramento, CA) – The Receivables Management Association International (RMAI) announces the adoption of version 14.0 of
New York Governor Kathy Hochul signed legislation amending the state’s general business law to establish a right of action
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More than half of large debt collection companies are using AI, according to TransUnion's new Debt Collections Industry Report.
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Background A leading Fortune 500 integrated energy provider, serving approximately 3 million customers across multiple U.S. states, needed a
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By: Nick Cherry, Divisional CEO at Phillips & Cohen Associates, Ltd. I spend a lot of time with credit
As the collections industry continues to evolve, law firms are adopting new strategies to stay competitive and meet the needs
Landmark Strategy Group is pleased to announce that it has recently completed its SOC 2 Type II certification, reinforcing
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Wilmington, Delaware – November 19, 2025 — PCA Global Ventures, the parent company overseeing a global family of leading
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Sydney, Australia – 19 November 2025 — InDebted, the global leader in AI-powered collections infrastructure, has appointed Michael Chatfield
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The suit argues the federal FCRA preempts the state law and that Colorado has violated the First Amendment by
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Wilmington, Delaware — November 5, 2025 — As part of its ongoing commitment to strengthen international operations, PCA Global
Pollack & Rosen was proud to be represented at one of Milwaukee’s most beloved traditions—the Milwaukee Brewers Sausage Race.
For decades, debt collection strategies prioritized operational efficiency and payment recovery over the consumer experience. Today, market realities and
MIAMI, FL — October 22, 2025— Gateway Portfolio Services, LLC is pleased to announce that Tom Balcerzak has joined
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