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Receivables Info is an industry-driven platform delivering news, insights, and resources for
debt buyers, collection agencies, law firms, and ARM professionals.
New York Governor Kathy Hochul signed legislation amending the state’s general business law to establish a right of action
More than half of large debt collection companies are using AI, according to TransUnion's new Debt Collections Industry Report.
“With the regulatory environment changing every month, the ACA State Guide Cohort has become essential for our team. It
The deployment of conversational AI in collections has progressed beyond experimentation. AI voice systems are now interacting with consumers,
At Latitude Software, one of the ways we try to be a good partner is by listening to what
The collections industry enters the budgeting cycle each year with a unique blend of operational pressure, regulatory scrutiny, and
Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New data
Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight were sufficient
Background A leading Fortune 500 integrated energy provider, serving approximately 3 million customers across multiple U.S. states, needed a
By: Nick Cherry, Divisional CEO at Phillips & Cohen Associates, Ltd. I spend a lot of time with credit
Creditors’ rights rely upon reputation, trust, and authority. They aren’t just earned in the courtroom; they’re shaped in the
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The collections industry is undergoing rapid digital transformation. Organizations are adopting automation, analytics, and artificial intelligence to improve efficiency
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As the collections industry continues to evolve, law firms are adopting new strategies to stay competitive and meet the needs
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Landmark Strategy Group is pleased to announce that it has recently completed its SOC 2 Type II certification, reinforcing
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Wilmington, Delaware – November 19, 2025 — PCA Global Ventures, the parent company overseeing a global family of leading
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Sydney, Australia – 19 November 2025 — InDebted, the global leader in AI-powered collections infrastructure, has appointed Michael Chatfield
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Every industry operates in cycles. The receivables space, in particular, moves through patterns of expansion and contraction shaped by economic
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By Dan Parks, EVP of Operations, Yrefy Abstract The student loan landscape in 2025 is defined by disruption, delay,
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Private student loan refinancing has emerged as an underutilized yet transformative mechanism for addressing borrower distress. When structured with
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Across the accounts receivable management (ARM) and revenue cycle management (RCM) sectors, the fundamentals of valuation are shifting. After several
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The suit argues the federal FCRA preempts the state law and that Colorado has violated the First Amendment by
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Wilmington, Delaware — November 5, 2025 — As part of its ongoing commitment to strengthen international operations, PCA Global
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Leadership transitions in law firms demand more than administrative adjustments. They require a deliberate framework for continuity. Drawing on
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Sales and client services alignment has emerged as a defining operational discipline in the receivables and professional services sectors.
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Latest News
- CFPB Report: BNPL Market Growth and Collection Strategies for 2026
- Designing Context-Aware Operating Models for AI in Collections
- Redesigning Collector Training and Workforce Strategy for a Digital Collections Environment
- AI in Digital Debt Collection: How 2025 Became a Turning Point for Receivables Management
- Krew Appoints Tim Mertikas as Senior Vice President of Servicing Solutions
