Technology & Innovation

Digital settlement platforms are often discussed as if they are a simple channel change, moving a negotiation from

Artificial intelligence is now a permanent component of debt collection operations. While early adoption focused on experimentation and

The deployment of conversational AI in collections has progressed beyond experimentation. AI voice systems are now interacting with

The challenge of responding to security threats has expanded far beyond the confines of information technology departments. Across

Artificial intelligence in debt collection has evolved from experimental to operational. It is no longer a future ambition

The receivables industry is entering a critical 18-month window where AI adoption will shape operations for years to

The adoption of AI in receivables has accelerated, but vendor selection remains a high-stakes decision. This article outlines

Abstract

Evaluating digital consumer journeys is about far more than user experience design. In this article, I share why

By Adam Parks

Millennials and Gen Z are changing the rules for debt collection. These digital-native generations have grown up with

By Michael Walsh, EXL Holdings 

Abstract

As artificial intelligence reshapes the debt

Abstract
The evolution of AI in business has brought remarkable efficiencies—but it has also introduced new complexities around accuracy,

AI isn’t a future concept—it’s a journey that many collection professionals are already on. In a recent Receivables

Managing collections can make or break a creditor’s financial performance. Yet, many creditors rely on loan management systems

Artificial intelligence (AI) transforms debt collection, creating opportunities to work smarter, not harder. From analyzing data to improving