Technology & Innovation

The U.S. receivables industry continues to operate on infrastructure and behavioral assumptions developed decades ago. Many of these no

AI context orchestration for collections is increasingly recognized as a structural requirement rather than a technical enhancement. As artificial

Digital settlement platforms are often discussed as if they are a simple channel change, moving a negotiation from phone

Artificial intelligence is now a permanent component of debt collection operations. While early adoption focused on experimentation and proof-of-concept

The deployment of conversational AI in collections has progressed beyond experimentation. AI voice systems are now interacting with consumers,

The challenge of responding to security threats has expanded far beyond the confines of information technology departments. Across regulated

Artificial intelligence in debt collection has evolved from experimental to operational. It is no longer a future ambition and

The receivables industry is entering a critical 18-month window where AI adoption will shape operations for years to come.

The adoption of AI in receivables has accelerated, but vendor selection remains a high-stakes decision. This article outlines a compliance-first

Abstract Evaluating digital consumer journeys is about far more than user experience design. In this article, I share why

By Adam Parks Millennials and Gen Z are changing the rules for debt collection. These digital-native generations have grown

By Michael Walsh, EXL Holdings AbstractAs artificial intelligence reshapes the debt collection landscape, operationalizing AI in a compliant, scalable, and effective

Abstract The evolution of AI in business has brought remarkable efficiencies—but it has also introduced new complexities around accuracy,

AI isn’t a future concept—it’s a journey that many collection professionals are already on. In a recent Receivables Podcast