Technology & Innovation

By Beth Goedelman – Senior Manager Professional Services, Latitude by Genesys

As businesses prepare

By John Everman, CEO & Founder, Guru DNA Technology Consulting

For many

Beginner’s Guide to Implementing AI Across Operations

Artificial Intelligence (AI) and Machine Learning (ML) are two of

Velo Law lives at the intersection of collection law and technology. Uniquely built with a

Managing disparate technology systems inevitably brings complex challenges for businesses. When critical business systems don’t “talk to each

Businesses face many critical decisions regarding data storage and software deployment every day in the receivables industry. Namely,

Machine Learning (ML) still has an aura of fiction surrounding its use. While ML has been used in

In an era where businesses constantly strive to stay ahead of the curve, it’s crucial to adopt innovative

Software is most valuable to your business in its most updated version, yet ensuring ongoing maintenance sometimes gets

Selecting a system of record should be an exciting experience. With a reliable collection software provider, your organization

It could be said that the receivables management industry is sitting squarely in the midst of a major overhaul. Over

Over the last few years, contact centers of all kinds— including collections centers— have been finding ways to implement artificial

Data privacy and security continue to be increasingly important points of consideration for businesses, healthcare systems, schools, government

Implementing new technology and converting between systems can be an overwhelming undertaking for businesses and their employees. As daunting as