Consumer Payment Survey Finds Text Messages Drive Faster Payments Than Email
A new consumer payment survey from Solutions by Text and Datos Insights found that text message reminders are associated with faster payments than email across several debt categories, even as consumers report preferring email for financial communications. The research also found that complicated payment processes contribute to missed deadlines, highlighting opportunities for debt collectors and creditors to improve payment experiences.
New Receivables Podcast - The Hidden Cost of Dirty Data
In this Receivables Podcast conversation with Adam Parks, Jeremy Mapes, a seasoned consultant specializing in receivables management and collections technology, draws on years of conversion experience to explore the decisions that sit between the old platform and the new one. Data is part of it. So are workflows, reporting, customization, employee training, system capabilities, and the processes organizations may have accumulated over years.
Ohio Federal Court Vacates $122,500 TCPA Award Against Receivables Performance Management A federal judge in Ohio has vacated a $122,500 Telephone Consumer Protection Act (TCPA) award against Receivables Performance Management LLC (RPM), ruling that the debt collector’s predictive dialing system did not qualify as an automatic telephone dialing system (ATDS) under the U.S. Supreme Court’s interpretation of federal law.
Medical Debt Affects 27% of U.S. Adults, With More Than One-Third Facing Collection Agency Contact More than one-quarter of U.S. adults reported that they or a family member had medical debt in 2025, and more than one-third of those with medical debt experienced collection agency contact, according to a new Urban Institute report funded by the Robert Wood Johnson Foundation.
Colorado Revises Proposed AI Decision-Making Rules Ahead of October Hearing Colorado Attorney General Phil Weiser’s office released revised proposed rules Oct. 6 implementing the state’s Automated Decision-Making Technology Act and Chatbot Safety Act, including changes to consumer disclosures, human review requirements and the use of artificial intelligence in credit decisions.