Week of August 17th, 2026
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New York City Releases SHIELD Rule FAQ Ahead of October Compliance Webinar
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The New York City Department of Consumer and Worker Protection has released a new FAQ addressing its amended debt collection regulations, known as the SHIELD Rule, and announced an Oct. 5 compliance webinar for regulated businesses preparing for the rule’s Jan. 1, 2027 effective date.
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Other articles to keep your finger on the pulse
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New Receivables Podcast Episode - AI-Powered Collections
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AI use cases for collection agencies are changing fast. In our latest episode of the Receivables Podcast, Adam Parks sits down with Pete Klipa of Harvest Strategy Group to discuss where AI is creating real efficiency, where human oversight still matters, and how agencies can approach workflow automation, vendor innovation, PII protection, and client approval without creating unnecessary risk.
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CFPB Ends Public Publication of Consumer Complaint Narratives
The CFPB has stopped publishing consumers’ written complaint narratives in its public Consumer Complaint Database, ending a practice that has allowed the public to search first-person accounts involving banks, debt collectors, credit reporting agencies and other financial services companies for more than a decade. Read more.
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South Korean Loan Shark Sentenced After Charging Interest Rates as High as 6,083%
A South Korean appeals court has sentenced an unlicensed moneylender to three years and six months in prison in a case involving annual interest rates reaching 6,083%, threatening collection practices and a borrower who died by suicide after experiencing debt collection activity. Read more.
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Florida Court Says Text Message ‘STOP’ Request May Also Revoke Consent for Calls
A federal court in Florida has allowed a TTCPA claim to proceed based on allegations that a consumer’s “STOP” response to a text message also revoked consent to receive subsequent calls, raising an important cross-channel consent issue for companies communicating with consumers by phone and text. Read more.
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