Receivables Info Executive Spotlight – Melody M. McClain-Armstrong

Melody M. McClain-Armstrong is devoted to helping to drive the ARM industry forward through advocacy efforts and collaboration among industry associations. As President of the Maine chapter of AAHAM (American Association of Healthcare Administrative Management), she is passionate about building and maintaining strong relationships that strengthen our collective voice and create positive change in industry legislation.

I am the manager of business development at NRA Group, LLC.

I have many favorite things about working at National Recovery Agency – most importantly, I work with an amazing, dynamic team that makes me the professional that I am. We are a great team, village, and family. I immediately felt “at home” with this company and I take great pride in working here because of what we do for each other, our employees, and our community. It is incredible! I am also proud of the way we keep a finger on the pulse of technology and grow and adapt to the changes.

Like so many others, my attention is on the development, usage, and implementation of artificial intelligence, or AI. It has the potential to create a long-lasting, positive impact.

We are beginning to see more predictive analytics and artificial intelligence in not just this industry but also all industries. Over the next five (5) years, I predict we will see more adaptations of both of these with the incorporation of AI into our businesses and processes. I think AI can really help with consumer communications. I also feel that AI will not eliminate jobs, instead it will add to our workforce and streamline how we do business.

I define success as growth and knowledge. Especially in this industry, remaining open-minded and flexible is key.

It may be simple but the best piece of advice I ever received was from my father: Rise above and when you get knocked down, get back up and get up stronger.

Educate yourself in the industry; soak in as much information as you can and NETWORK. No one is competition; everyone is a colleague who you can learn and grow from, make connections with, and build from. Networking is a critical key to success in this industry.

I am most proud of becoming involved in different organizations and currently serving as the Maine AAHAM President!

My favorite book is The Celestine Prophecy: An Adventure by James Redfield

Actually, I already have that job part-time. On the weekends, I am a bartender and I love it. To me, bartending is fun, social, and just a different aspect of sales.

Many people don’t know that I was an accomplished ballet dancer for 14 years!