Jan Stieger with Receivables Management Association International (RMAI) featured on Executive Spotlight

Executive Director at Receivables Management Association International

As Executive Director at Receivables Management Association International (RMAI), Jan Stieger carries out the vision and goals set by the Board of Directors by allocating resources and coordinating volunteer efforts. She also oversees the financial, staffing, communications, and other business aspects of the association. Jan loves a chance to gather with industry professionals at a conference or party as much as she loves a chance to quietly read on the beach or enjoy creative projects at home. Jan is passionate about her work and its greater implications for consumers, the economy, and industry professionals. Most recently, Jan was thrilled to add “grandmother” to her list of roles!

I love the people. Members of this association are passionate about what they do and the important role they play in the credit ecosystem. Working side-by-side with them is tough as we constantly battle an undeserved reputation, but at the same time it is exhilarating, and small successes are rewarding.

After a lot of hard work, I’m beginning to see an acceptance of the industry by the broader financial services community. In my time at RMAI, I’ve seen a lot more coordinated effort with creditors. I believe some of this is due to RMAI’s Certification Program which has set gold standards and best practices for the industry that did not exist previously. Certification has professionalized the industry.

I believe we are going to be laughing at all the laws and regulations that govern telephone calls. In five years, I don’t think phone calls will be an important communication vehicle for the industry – much more will be done using newer technology (not even developed yet), but certainly emails, websites, text messages, etc. Think telegrams being referenced in the original FDCPA!

Exceed expectations.

Work very hard even when no one is watching and resist temptations to take the easy way out. Be genuine and grateful.

You have to believe 110% that the collection of legitimate debt is critical to the credit ecosystem and always do what is right in the collection of that debt even if it is not specifically prohibited – treating the consumer professionally and ethically is critical if you want to be successful.

In my professional life, I’m very proud of what RMAI has become. In 2011, when I came to DBA, the association was best known for its exceptional conference. Since then, we continue to be known for the best industry conference, but we are now highly regarded for our state and federal advocacy program, certification, and networking opportunities that promote business development for our members. In my personal life, I’ve overcome a lot of adversity and difficult circumstances. I have survived, and yes, even thrived in some ways.

I don’t listen to podcasts very often. I tend to like quiet. I just read Pappyland which provides the backstory to the bourbon industry.  I like understanding how we got to where we are today, not just accepting the current situation. Having said that, I read a lot to keep up with the industry every day, so a good romcom beach read is also a nice break!

I’d love to be a hotel concierge for a day! I love helping people, especially if they are looking to have a good time!

I don’t really watch TV or many movies. I tend to do creative things at home. What you may not know is that I have a loom, and I spend a lot of time weaving scarves, table runners, and now baby blankets! I’m a brand new Grandma and I’m looking forward to what my new role will bring!