Receivables Info Executive Spotlight with Will Joyner

Will Joyner has been with the Central Portfolio Control team since April 2020, after 20 years of experience in business operations management and executive leadership roles—the majority of which were spent in the receivables management industry. Will is responsible for organizational Sales and Marketing to prospective new clients as he develops and executes company sales, tools, and marketing strategies for the company.

Name: Will Joyner

Title: VP, Business Development

“Leave nothing for tomorrow which can be done today.” – Abraham Lincoln

Name: Will Joyner

Title: VP, Business Development

“Leave nothing for tomorrow which can be done today.” – Abraham Lincoln

What is your favorite part of working at CPC?

I truly enjoy the work culture at CPC. From the executive team to the agents there is a true spirit of pride in performance, accountability, communication, teamwork and goal attainment.

In the receivables industry, what emerging trend has your attention?

The trend I am watching closely currently is automation across the healthcare receivables industry throughout the entire revenue cycle management. 

What industry change do you predict over the next 5 years?

I predict there will be a significant decrease in live phone agent interaction with consumers and the dominant preferred communication and payment channels by consumers will be online systemic interactions.

How do you define success?

The consistent achievement of goals and objectives, while maintaining work-life balance year over year.

What is the best piece of advice you have ever received in life?

Always take notes!

What advice would you give someone entering the receivables management industry?

There are going to be really bad days and there will also be some really amazing days. Stay focused on the goals and get it done. It truly is one of the best industries to be in and you will meet a lot of unique characters! 

What are you most proud of or what is your biggest accomplishment?

Creating and implementing sales strategies and operational strategies over a 20-year career in multiple client verticals that drove best-in-class performance. I am grateful for the success and career I’ve had.

What is your favorite book or podcast?

If you could do any other non-industry job for just one day, what would it be?

Airline Pilot!

People would be surprised if they knew…

I was in the musical theater during high school.

About Central Portfolio Control

Headquartered in Minnetonka, MN, Central Portfolio Control, Inc. (CPC) is a full-service and nationally licensed collection agency focused on the recovery of distressed accounts receivable. Since being founded in 1998, the Central Portfolio Control team has continued to grow, providing top-quality services to our clients and jobs to our local community.

Published On: October 11th, 2022|Categories: Executive Spotlight|Tags: , , |

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