Receivables Info Executive Spotlight with Ian Winder
As Co-Business Owner and Director of Product Management, Ian Winder leads the Latitude by Genesys team as they provide the complete answer to all accounts receivables challenges—from day one delinquency through charge-off and debt sale. Mr. Winder’s experience helps guide Latitude as they provide better customer experience, improved recovery rates, and increased agent effectiveness.
About Latitude by Genesys®
Latitude by Genesys® is a comprehensive debt collection and recovery solution for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and agents with the tools to manage the debt collection and recovery process and provides full functionality for the collector’s or agent’s desktop and deploys as a true zero-footprint, browser-based environment.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.