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Ian Winder from Latitude by Genesys on Executive Spotlight

As Co-Business Owner and Director of Product Management, Ian Winder leads the Latitude by Genesys team as they provide the complete answer to all accounts receivables challenges—from day one delinquency through charge-off and debt sale. Mr. Winder’s experience helps guide Latitude as they provide better customer experience, improved recovery rates, and increased agent effectiveness.

Name: Ian Winder

Title: Director Product Management and Co-Business Owner

“No plan survives first contact with the enemy,” Field Marshal Moltke the Elder

Name: Ian Winder

Company: Latitude by Genesys

Title: Director Product Management and Co-Business Owner

“No plan survives first contact with the enemy,” Field Marshal Moltke the Elder

What is your favorite part of working at Latitude by Genesys?

The team that I work with. Across all disciplines, they are truly a dedicated, motivated, and professional group.

In the receivables industry, what emerging trend has your attention?

The adoption of digital channels and self-service in the ARM space, and the shift in preference by the consumer to digital over human contact. Not long ago the truism was: “I don’t want to talk to a machine, I want to talk to a person.”

What industry change do you predict over the next 5 years?

Not sure if it’s truly a change, but the continuously changing regulatory landscape is going to continue to impact the industry as a whole. Combine that with the adoption of self-service and digital channels, the dynamic of the industry will change.

How do you define success?

To me there is no one clear definition of success. The traditional answer of success can be achieved by meeting a defined goal or objective doesn’t cover all situations. Success can also be achieved in a passive manner based upon life experiences and interactions.

What is the best piece of advice you have ever received in life?

The best advice is very hard to pin down, but never burn bridges, particularly in this industry as you are going to meet up with the same people over and over.

What are you most proud of, or what is your biggest accomplishment?

Outside of work, it’s my four amazing children and six grandchildren.

What is your favorite book or podcast?

Animal Farm by George Orwell.

If you could do any other non-industry job for just one day, what would it be?

Social Worker.

People would be surprised if they knew…

I am an avid gardener!

About Latitude by Genesys®

Latitude by Genesys® is a comprehensive debt collection and recovery solution for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and agents with the tools to manage the debt collection and recovery process and provides full functionality for the collector’s or agent’s desktop and deploys as a true zero-footprint, browser-based environment.

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Published On: November 29th, 2022|Categories: Executive Spotlight|Tags: , , |

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