Receivables Info Executive Spotlight with John Nokes

John Nokes runs the technology and project management teams at NCA, and helps develop internal applications. Mr. Nokes provides valued guidance to the NCA executive team on all emerging technology trends and topics.

I enjoy the people at NCA. We have a combination of family and corporate culture that make for an enjoyable work environment.

Digital technologies. I am looking at how NCA can leverage different digital technologies to improve customer experience, decrease expenses, and increase revenue. I am also looking at how ChatGPT could affect interactions with consumers.

The continued reliance on non-traditional communication methods. As the digital generation gets older there is going to be a lower reliance on phone communication and a greater reliance on communicating via chat, SMS, WhatsApp, etc.

Success needs to be defined before a task is started. Some tasks are very binary. An application works, or it does not, based on the defined parameters. Other tasks have a non-binary success definition. In the non-binary areas; Did you learn something? Did you grow? Did you improve someone else’s situation? Those are the keys to success.

Don’t do everything yourself. Build a team, give them your expectations and get out of their way. This is something I learned in the Marine Corps.

Leave your preconceived notion of the industry at the door. If you had asked me what a receivables company was when I started I would have been completely wrong. Treat consumers like you want to be treated and strive to provide them with the best experience, in a tough time, that you can.

My family is my biggest accomplishment. Outside of that I would say it is my time in the Marine Corps. Those were some of the hardest, most rewarding and life-shaping experiences I have ever had.

Book: The Name of the Wind by Patrick Rothfuss

Podcast: The Café Insider Podcast with Preet Bharara and Joyce Vance

I would love to be a sailboat captain. That being said, I have only really sailed a few times in my life and do not know how to be a captain. So if you get on a sailboat and I am at the helm, get off.

I will eat almost any food, but I do not like potatoes. French fries (as long as they are not too thick) and potato chips are good, but I do not like potatoes otherwise.