Debt Collection Operations
Insights into the strategies, workflows, and best practices that drive efficient, compliant, and consumer-focused debt recovery.
Summary: Strong collection teams are built through practical training and steady coaching. The right mix of empathy, systems knowledge,
Many would argue that outbound phone calls are quickly becoming a thing of the past. Yet, phone communication still
Summary: Understanding how collection strategies evolve helps you manage receivables effectively. Knowing when to shift approaches improves recovery outcomes and
Business Process Outsourcing (BPO) is commonplace in the receivables management industry, with third-party collections vendors outsourced by creditors and
Abstract: Velo Law Office is supporting Movember to help raise awareness around men’s health initiatives. The effort reflects the
Abstract: Ohio landlords are strengthening rental management practices to reduce unpaid rent losses and improve long-term financial stability. Tenant
At a recent Accounts Receivable event, I was struck by how much of our curriculum was focused on compliance
Have you ever weighed the immediate pinch of a cost against its long-term value? Debt collectors often face the
How can a business truly thrive in today's competitive Receivables Management landscape? The answer often lies not just in
Digital transformation has revolutionized how we connect. With platforms like LinkedIn, Twitter (now X), and countless communication apps at
In today’s digital landscape, having mountains of data that can be utilized to track, analyze, and collect from consumers will
In 2020, the Consumer Financial Protection Bureau (CFPB) issued its final ruling on Regulation F. Reg F, as the
Litigating distressed auto accounts is similar to litigating other types of consumer credit but also has a few distinct
A judgment has been levied against an account under your management. With that judgment comes a variety of options
Abstract: National Credit Adjusters reinforced its community involvement through support for TECH programs in Kansas. The initiative highlights ongoing efforts
Abstract: Slovin & Associates continues investing in community-focused outreach for vulnerable youth. The initiative supports organizations serving homeless and underserved
Abstract: Markoff Law LLC contributed to the Anti-Cruelty Society during the holiday season. The initiative highlights the firm’s ongoing
Abstract: Spire Recovery Solutions continues to recognize and support military families during the holiday season. The company’s veteran-led leadership remains
Abstract: Credit unions are reevaluating how they manage delinquent and charged-off accounts. Recovery strategies now require stronger compliance, digital readiness,
In November 2021, a new Debt Collection Rule (Regulation F) under the umbrella of the overarching Fair Debt Collection
There are extensive regulations that govern the collections industry. Federal, state, and local regulations combine into a juggernaut of paperwork
If you’re a professional in Financial Services, Healthcare Management, Insurance, Consumer Retail, Leasing, or any other business industry, you
Among many important business decisions creditors and service providers must make is how and where to allocate delinquent or defaulted
The Telephone Consumer Protection Act (TCPA) is one of the most talked-about and amended pieces of consumer protection legislation
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Latest News
- Healthcare Costs Rank as Top Concern for 78% of Americans, Survey Finds
- South Korea Proposes New Debt Collection Restrictions for Vulnerable Consumers
- Supreme Court Petition Challenges When Debt Collection Evasion Becomes Federal Fraud
- CRS Report Highlights Growing Circuit Splits Across Federal Courts
- New Bill Would Shield Social Security From Student Loan Collections