Debt Collection Operations
Insights into the strategies, workflows, and best practices that drive efficient, compliant, and consumer-focused debt recovery.
Understanding the difference between first and third-party collections could influence how your company does business, what regulations you need
By Lauren Valenzuela, Counsel at Actuate Law, LLC
Changes impacting compliance seem to be coming fast and furious.
The Fair Debt Collections Practices Act (FDCPA) is the primary governing legislation pertaining to the Accounts Receivable
By Stacy Rodriguez, Partner at Actuate Law, LLC
2021 was a challenging year for the defense. In addition
Are your policy and procedure manuals more like dry, dusty tomes or living, breathing tour guides? Does everyone at your
The Consumer Financial Protection Bureau (CFPB) is one of the newest regulatory bodies in the U.S. As
The Servicemembers Civil Relief Act—known as the SCRA—is a comprehensive list of benefits
The Health Insurance Marketplace is still a relatively new program in the U.S., as the first official plan
The Fair Debt Collection Practices Act (FDCPA) is the federal law that acts as the primary regulation
In any business vertical that uses collection agencies to manage their receivables, there’s a tremendous amount of creditor
Businesses within the collections industry can struggle with their digital reputation because the debt industry is more susceptible to
There are few guarantees for success in the debt collection industry. There is no formula you can follow or set
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If you are in the debt collection space, you know it’s not always an easy industry. As an agent, you
The ARM industry’s reputation for high turnover is understandable, to say the least. Customer service is a draining environment, to
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Managing the reputation of accounts receivable management firms includes a unique set of challenges not faced in other industries. Over
Managing the reputation of accounts receivable management firms include a unique set of challenges not faced in other industries. Over
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