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Receivables Info is an industry-driven platform delivering news, insights, and resources for
debt buyers, collection agencies, law firms, and ARM professionals.
Artificial intelligence (AI) has been one of the most talked-about topics in the receivables industry for a few years,
Veteran collections leader brings deep operational expertise and a consumer-centered approach to advancing Krew’s AI-powered servicing and collections platform
Landmark Strategy Group is pleased to announce the hiring of Jose Rivera as the company’s new Client and Operations
Compliance and intelligence are no longer separate disciplines within the receivables industry. As data-driven decisioning accelerates, organizations must embed
Abstract AI in collections has moved from experimentation to expectation. As organizations evaluate how to adopt artificial intelligence responsibly,
The legal collections industry continues to evolve as case volumes increase and compliance standards tighten. The central challenge today
Digital settlement platforms are often discussed as if they are a simple channel change, moving a negotiation from phone
How to test new data vendors in debt collection determines whether performance gains are measurable or merely perceived. Many
By Nick Cherry, Divisional CEO, Phillips & Cohen Associates, Ltd. I spend a lot of time talking with credit
Text messaging has become one of the most powerful communication channels available to the collections industry. Its immediacy, visibility,
By Nick Cherry, Divisional CEO, Phillips & Cohen Associates, Ltd. I spend a lot of time talking with credit
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Text messaging has become one of the most powerful communication channels available to the collections industry. Its immediacy, visibility,
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Attorney Brings Litigation and Government Experience to Support Firm’s Creditor Representation Practice Pollack & Rosen is pleased to announce
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The debt collection industry is increasingly adopting the language of “resolution” as firms expand self-service tools, simplify consumer communications
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RMAI certification audit readiness is frequently approached as a periodic compliance obligation, addressed primarily when an audit cycle begins.
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February 24, 2026 (Sacramento, CA) – The Receivables Management Association International (RMAI) announces the adoption of version 14.0 of
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Administrative cost reviews for collection agencies rarely command sustained executive attention. In most organizations, they operate quietly in the
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Over the past decade, data has shifted from a supporting input to a foundational component of collections operations. While historically
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Artificial intelligence is now a permanent component of debt collection operations. While early adoption focused on experimentation and proof-of-concept
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New York Governor Kathy Hochul signed legislation amending the state’s general business law to establish a right of action
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More than half of large debt collection companies are using AI, according to TransUnion's new Debt Collections Industry Report.
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“With the regulatory environment changing every month, the ACA State Guide Cohort has become essential for our team. It
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The deployment of conversational AI in collections has progressed beyond experimentation. AI voice systems are now interacting with consumers,
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At Latitude Software, one of the ways we try to be a good partner is by listening to what
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Latest News
- Much Shelist Launches Miami Office, Creates Innovation-Focused Practice With Actuate Law Team
- States Continue to Expand Privacy and Debt Collection Laws
- ACA International and Industry Partners File Suit Challenging California’s Licensing Assessments
- Pollack & Rosen Welcomes Attorney Stephanie Nazario
- The Role of Language in AI Governance for Regulated Financial Operations
