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debt buyers, collection agencies, law firms, and ARM professionals.
How to test new data vendors in debt collection determines whether performance gains are measurable or merely perceived. Many
By Nick Cherry, Divisional CEO, Phillips & Cohen Associates, Ltd. I spend a lot of time talking with credit
Text messaging has become one of the most powerful communication channels available to the collections industry. Its immediacy, visibility,
Attorney Brings Litigation and Government Experience to Support Firm’s Creditor Representation Practice Pollack & Rosen is pleased to announce
The debt collection industry is increasingly adopting the language of “resolution” as firms expand self-service tools, simplify consumer communications
RMAI certification audit readiness is frequently approached as a periodic compliance obligation, addressed primarily when an audit cycle begins.
February 24, 2026 (Sacramento, CA) – The Receivables Management Association International (RMAI) announces the adoption of version 14.0 of
Administrative cost reviews for collection agencies rarely command sustained executive attention. In most organizations, they operate quietly in the
Over the past decade, data has shifted from a supporting input to a foundational component of collections operations. While historically
Artificial intelligence is now a permanent component of debt collection operations. While early adoption focused on experimentation and proof-of-concept
Over the past decade, data has shifted from a supporting input to a foundational component of collections operations. While historically
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Artificial intelligence is now a permanent component of debt collection operations. While early adoption focused on experimentation and proof-of-concept
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New York Governor Kathy Hochul signed legislation amending the state’s general business law to establish a right of action
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More than half of large debt collection companies are using AI, according to TransUnion's new Debt Collections Industry Report.
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“With the regulatory environment changing every month, the ACA State Guide Cohort has become essential for our team. It
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The deployment of conversational AI in collections has progressed beyond experimentation. AI voice systems are now interacting with consumers,
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At Latitude Software, one of the ways we try to be a good partner is by listening to what
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The collections industry enters the budgeting cycle each year with a unique blend of operational pressure, regulatory scrutiny, and
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Over the years, I’ve watched the collections and receivables industry evolve through multiple waves of technological advancement. New data
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Collection operations have historically been optimized around human judgment. Training programs, scripts, escalation paths, and supervisory oversight were sufficient
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Background A leading Fortune 500 integrated energy provider, serving approximately 3 million customers across multiple U.S. states, needed a
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By: Nick Cherry, Divisional CEO at Phillips & Cohen Associates, Ltd. I spend a lot of time with credit
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Throughout my career, it has become clear that team performance improves when leaders understand the behavioral tendencies of the
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The challenge of responding to security threats has expanded far beyond the confines of information technology departments. Across regulated
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