Technology & Innovation
Exploring cutting-edge tools and emerging tech trends that transform how the debt collection and financial services industries operate, from automation to AI-driven analytics.
By Adam Parks Millennials and Gen Z are changing the rules for debt collection. These digital-native generations have grown
By Michael Walsh, EXL Holdings AbstractAs artificial intelligence reshapes the debt collection landscape, operationalizing AI in a compliant, scalable, and effective
Abstract The evolution of AI in business has brought remarkable efficiencies—but it has also introduced new complexities around accuracy,
AI isn’t a future concept—it’s a journey that many collection professionals are already on. In a recent Receivables Podcast
Managing collections can make or break a creditor’s financial performance. Yet, many creditors rely on loan management systems to
Artificial intelligence (AI) transforms debt collection, creating opportunities to work smarter, not harder. From analyzing data to improving compliance,
Debt collection companies must operate with a strong technology stack to find the perfect balance of compliance and performance.
Summary: Branding Arc highlights what it takes to create a stronger podcast. The focus is on planning, production quality, promotion,
Summary: Concepts2Code reflects a larger shift in collections. Consumers now expect fast, flexible self-service. - Portals must do more
Summary: Turning data into meaningful insight is essential for modern receivables organizations. Plaza Services LLC emphasizes structured data, KPI
By Beth Goedelman - Senior Manager Professional Services, Latitude by Genesys As businesses prepare to evaluate, select, and deploy
Summary: A modern collections website is essential for trust, usability, and compliance. Outdated platforms can limit engagement, reduce conversions, and
Summary: Expanding your collections website to multiple languages improves accessibility and engagement across diverse audiences. Choosing the right translation method
Summary: Fintech is reshaping how consumers engage with debt resolution and financial services. Digital convenience, personalization, and speed are now
Summary: Law firms are redefining payment processes through digital solutions that prioritize speed, convenience, and client satisfaction. A structured approach
Summary: A strong reputation strategy is essential for collection agencies operating in a highly scrutinized environment. It shapes trust, visibility,
Summary: Huntington Debt Holding has introduced a monthly charitable giving program to strengthen its local community impact. The program ensures
By John Everman, CEO & Founder, Guru DNA Technology Consulting For many businesses, the center of their digital universe
Beginner’s Guide to Implementing AI Across Operations Artificial Intelligence (AI) and Machine Learning (ML) are two of the biggest
Summary: Velo empowers collection law firms to modernize operations and increase efficiency. By integrating advanced technology, firms can improve client
Summary: Branding Arc emphasizes how collection agencies can improve their online presence through effective website design. Well-built sites build
Managing disparate technology systems inevitably brings complex challenges for businesses. When critical business systems don't “talk to each other,”
Abstract: Collection agencies need websites that balance usability, compliance, and credibility. A strategic digital presence can improve engagement and
Abstract: Collection agencies are placing greater focus on transparency and community engagement. Branding Arc highlights how public trust can
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